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ResWare Consulting Services Now Available

Cloudstar has officially launched the delivery of ResWare consulting services, including:

  • Implementation
  • End User Training
  • Workflow Optimization
  • Operational Consulting
  • ResWare Administration
  • And Much, Much, More

 

Click HERE for details about our ResWare consulting program and the many ways you will benefit from our industry strength.

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Stephanie Kane, Industry Veteran, Joins Cloudstar

FOR IMMEDIATE RELEASE

JACKSONVILLE FLORIDA- 7/24/17  Cloudstar is pleased to announce its recent hire of Stephanie Kane, who has joined our team as a Senior ResWare Administrator. Within this role, Stephanie will be performing ResWare administration, workflow automation, and operational expansion consulting for new and existing Cloudstar customers.

Stephanie has over 20 years of experience working in the title and escrow industry and is highly experienced as a ResWare administrator. Stephanie is a proven expert in creating and modifying ResWare workflows, maximizing productivity, and delivering customer service across operations in addition to other areas, including the administrative setup of the platform.

“As a technology company specializing in the land title industry, and as a cloud hosting provider of ResWare, we are very excited to have someone with Stephanie’s extensive knowledge working for us” said Gregory McDonald CEO & Founder of Cloudstar

In Stephanie’s spare time she enjoys the Colorado mountain activities, traveling, and spending time with her young adult children in Georgia.

 

To learn more about Cloudstar’s ResWare consulting program, click HERE

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Citrix Session Recording Now Available

Supervisors, Managers, Owners and Stakeholders often times wants to know what a particular employee is doing on their computer all day. Traditionally, that hasn’t been to hard to ascertain because the technology for recording desktop users sessions has been around for quite some time now. In the hosted desktop environment, that’s another story.

Companies who host their desktops in the cloud, or perhaps just some applications still need insight and intelligence as to how their employees use those resources.  Sometimes, to put it bluntly, the need to simply monitor what a potential bad egg is doing in the hosted environment.  Cloudstar has just enabled Citrix session recording to solve this problem.  At management’s request, Cloudstar can record a particular employee’s entire day, week, or month of work activity and store these video movie files in a convenient location accessible to only approved management personnel. This data is useful in quality assurance training, workflow training, and also for HR departments.

Ask your sales rep how to enable Citrix session recording should your operation have a need for this functionality.

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Wells Fargo Sued- Why You Need Encrypted Email

In this article, posted by The Denver Channel we learn that home buyers James and Candace Butcher lost over $272,000 as a down payment on their new home located at 41467 Sunny Farm Circle in Parker.

“They say that during the negotiation, inspection and closing process, the defendants routinely sent sensitive financial information through non-secure email, violating their own and industry guidelines.”  The home buyers filed suit against Wells Fargo Bank, Land Title Guarantee Co., Envoy Mortgage Ltd., Kentwood Real Estate Services LLC and realtor Karen Porras, alleging that none of them did enough to protect sensitive financial information.

This is more proof that everyone involved in a real estate transaction MUST utilize encrypted email to secure sensitive consumer information.

The original article can be viewed HERE.

 

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Cloudstar Adds Ownership Of Teletonix Communications to Website

Throughout of continual build out of the new Cloudstar website, Cloudstar added a new section entitled Voice / Video wherein clients can learn more about our unified voice, video, messaging, video conferencing and web meeting offerings from our acquisition Teletonix Communications.

Teletonix Communications, a Cloudstar company, delivers the “Smartphone To Your Office”  and other integrated collaboration tools by integrating technologies many in the general public do not even know exist.

For more information, please visit www.Teletonix.com  or click on the teletonix logo below.

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Cloudstar Launches New Homepage

We are pleased to announce the launch of our new website. After two months of hard work and dedication, we are excited to officially announce the launch is complete (but with a little more to come so check back frequently as we continue to import more blog articles and content).

Our goal with this new website is to provide our visitors with a simple way to learn about Cloudstar’s services and solutions. Users benefit from additional resources, downloads, and industry specific content. Cloudstar specializes in regulated industries such as:

 

Existing customers will enjoy our new customer portal, live status pages and easier access to information. For more information, please call us at 800-340-5780

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American Bar Association Tech Show 2018

Save the Date! March 7-10 at the Hyatt Regency Chicago

Join Cloudstar at the ABA Techshow 2018 at the exhibit hall for our one of a kind demo experience.  We will be demoing several new product lines in addition to our Citrix hosted applications and desktop.  Cloudstar hosts all major legal software and looks forward to seeing many of our existing clients.

For more information about the ABA techshow, visit www.TechShow.com

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Cloudstar Creates New Customer Portal

In 2017, data is everything.  Customers are demanding more and more insight as to how their end users are interacting with our support department. How many tickets are being opened?  What is the average resolution time?  Which technician is working on which ticket?  Often times, it is important to report on just how many times a particular individual is calling in over the weekend, or at one o’clock in the morning.

With our new customer portal, Business Owners, IT Managers and CIOs gain valuable insight into how their organization utilizes our support resources.  In addition, more complex tasks can be tracked in real time such as migration projects, equipment shipping and infrastructure builds.

On the end user side, once an account is created, new work orders, projects and tickets can also be created by logging onto the customer portal, or the old fashioned way, by simply emailing support at: [email protected]

The new portal also powers our ticketing system as well.  Existing customers will now notice a new, “more polished” look and feel to their tickets when interacting with their support team.

To begin using the new portal, simply locate the RESOURCES tab on the top the Cloudstar homepage, and then click CUSTOMER PORTAL.  If you have any questions, or need an account, please call us at 800-340-5780.  We are always happy to help.

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Cloudstar to Host Client Appreciation Dinner With ResWare & Signature

On Wednesday night, June 7th, we will again be hosting a dinner with ResWare and Signature at the National Settlement Summit in San Antonio. This year, we’ve booked a private room at The Chart House atop The Tower of the Americas with a view overlooking downtown San Antonio. The location is less than 1/2 of a mile from the convention hotels. Dinner will begin at 7:00 PM CST.

We wanted to extend our thanks and appreciation to our existing client, and look forward to meeting new friends at the event.  As always, we thank the folks at ResWare and Signature for their partnership for what always turns out to be a great event.

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See You At NS3 2017

Be sure to stop by and visit Cloudstar at NS3 this year in San Antonio.

“The premier annual destination for title agents, underwriters, attorneys, settlement services providers, mortgage lenders, and technology solution providers to come together for unrivaled networking and learning. The 2017 NS3 Summit will be held in San Antonio, T.X., June 7-9.

Now in its 13th year, the Summit expects to attract more than 750 professionals from across the country, featuring a roster of expert speakers and noted industry veterans who take the stage for three days of educational presentations, dynamic panel discussions and instructional breakout sessions. Attendees return year after year to learn and to discuss the most important issues impacting their businesses. The Summit’s agenda blends both business and regulatory content to provide attendees with innovative strategies for remaining profitable and compliant.”

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