Job Description  

We are seeking a Senior Title Production Software System Administrator to join our Team! You will be responsible for helping our valued customers by providing product and service assistance and resolving customer inquiries & issues. You will be working closely with our Vice President of Title Production Services to assist with existing clients as well as the on-boarding of new clients.

 

Responsibilities and Duties

  • Oversee project activities on a day-to-day basis that include providing industry expertise and recommendations to the client and ensure the software will ultimately meet their business needs
  • Manage software and work-flow buildout projects 
  • Coordinate and obtain client deliverables as needed
  • Facilitate user acceptance testing to ensure the product meets client expectations
  • Troubleshoot issues, utilizing analytical skill to completely resolve customer issues in a timely matter
  • Document and update customer records based on interactions
  • Develop and maintain a knowledge base of the evolving products and services
  • Experience with SQL and creating reports is a plus but not a requirement. The application is a .NET application with a MSSQL database and a data warehouse.

 

  Qualifications and Skills

  • Bachelor’s degree in related field preferred
  • 5 + years’ experience in the Title Insurance Industry is required
  • Experience with Title Production Software, preferably ResWare
  • Qualia, RamQuest or SoftPro exposure a plus.
  • Experience with AutoTask or similar CRM, helpful
  • Proven ability to influence cross-functional teams without close supervision
  • Strong communication skills with exceptional presentation expertise
  • Excellent verbal and written communication skills
  • Excellent interpersonal and customer service skills
  • Ability to prioritize and handle multiple projects
  • Strong attention to detail and organizational skills
  • Intermediate to advanced proficiency with Microsoft Office Products

 

  What’s in it for you?

  • Strong salary-  negotiable
  • 2 weeks paid vacation
  • Health, Vision and Dental Insurance
  • Life Insurance
  • Supplemental Insurance
  • 401k with employer contribution

 

Please FAX your resume to:  866-224-9075