TICKET CLOSED – STATUS RESOLVED

3/21/20 12:07 AM – Cogent has repaired the fiber connection, service has been restored. Cloudstar engineers verified connectivity.

*As a reminder, Cloudstar services are still available via backup connectivity.  https://NJ1.Cloudstarsystems.com

3/20/20 9:24 PM EST Cogent Communications has acknowledged that they are aware of the problem and have isolated it to a fiber cut outside the NYC metro are.  Fiber technicians have been dispatched to the scene to repair the broken connection.

https://ecogent.cogentco.com/network-status

Customers in the Secaucus,NJ area are experiencing an outage at this time. Cogent is currently investigating. The Support master is HD11067006

3/20/20 8:42 PM EST  a Cogent internet outage is affecting connectivity at the NJ data center. Alternate ISP routes are available.

https://downdetector.com/status/cogent/   Down Detector shows the outage as emerging.

Alternate / Backup Route Login URL is:  https://NJ1.Cloudstarsystems.com