TICKET CLOSED – STATUS RESOLVED
3/21/20 12:07 AM – Cogent has repaired the fiber connection, service has been restored. Cloudstar engineers verified connectivity.
*As a reminder, Cloudstar services are still available via backup connectivity. https://NJ1.Cloudstarsystems.com
3/20/20 9:24 PM EST Cogent Communications has acknowledged that they are aware of the problem and have isolated it to a fiber cut outside the NYC metro are. Fiber technicians have been dispatched to the scene to repair the broken connection.
Customers in the Secaucus,NJ area are experiencing an outage at this time. Cogent is currently investigating. The Support master is HD11067006
3/20/20 8:42 PM EST a Cogent internet outage is affecting connectivity at the NJ data center. Alternate ISP routes are available.
https://downdetector.com/status/cogent/ Down Detector shows the outage as emerging.
Alternate / Backup Route Login URL is: https://NJ1.Cloudstarsystems.com