Cloudstar, a multi-national provider of virtual desktop hosting, hosted software and applications, custom tailored IT infrastructure design, email encryption, managed services, IT security, and consulting to Regulated Industries across the United States, Canada and South America, is looking for a full-time Systems Engineer to join our growing team. This position will be responsible for providing back end customer support for our cloud environment.

This position will be based in Jacksonville, FL and requires the ability to be on call for emergencies and after-hours migrations.

Technical Skills:



  • CCNA preferred
  • NET+ preferred
  • Strong knowledge of Fortigate/Sonic Wall – configure, troubleshoot, maintain and patch
  • Cisco VLAN configuration, advanced routing, VPN
  • Experience working with telco carriers to install and provision new circuits



  • Ability to manage an enterprise active directory forest consisting of multiple sites, trusts, domains and domain controllers
  • Ability to troubleshoot advanced active directory issues
  • Create, deploy, link and troubleshoot Group Policy Objects



  • Planning, provisioning and deploying all components
  • Migrations from on-premises to online
  • Powershell skills necessary



  • Install, configure and troubleshoot mail flow in a multi-tenant environment
  • Ability to configure HA/redundant database and client access servers
  • Create and administer mailboxes, distribution groups, and other mailbox components including public folders



  • Solid knowledge of deploying, troubleshooting and maintain Windows Server 2000 – 2019
  • RDP troubleshooting
  • Basic SQL server knowledge (install, configure, and backup SQL databases)



  • Install, configure, troubleshoot and maintain VMware ESXi and vSphere: 6.0 and 6.5 on high availability clusters
  • Monitor and remediate critical events
  • Configuring vCenter, vCenter HA, vSwitch and redundant path storage connectivity to the cluster
  • Create vLans and VPNS as needed for single and multi-tenant connectivity cluster.
  • Manage multiple sites and data centers
  • Deploy and manage redundant storage path
  • vSwitch
  • Command shell troubleshooting


CITRIX – Preferred 

  • Install, configure and troubleshoot Citrix NetScaler gateway, delivery controllers and storefront servers in a multi-tenant environment
  • Troubleshoot and maintain Citrix XenApp and XenDesktop environments.
  • Manage licensing



  • Install, configure and troubleshoot Zerto and Veeam DR solutions. Restore files, folders and virtual machines as necessary.  Monitor Zerto live replication and failover customer environments as needed.



  •       Solid knowledge in configuring storage arrays, RAID, multi-path redundancy



Non-Technical Skills:

  • Comfortable interfacing with clients through phone and e-mail
  • White glove/C-Suite experience
  • Hardworking and ability to work as needed – self-motivated
  • Works well in a team environment


Compensation and Benefits:

  • Full-time, Monday through Friday, with after-hours work as needed
  • Competitive salary and annual bonus
  • Comprehensive benefits package (401k, Medical, Vision, Dental, Life Insurance, Supplemental)
  • Paid time off
  • Paid holidays
  • Casual work environment