Sunday, July 18
What happened: On Friday, July 16, Cloudstar discovered it was the victim of a highly sophisticated ransomware attack. Due to the nature of this attack, at this time our systems are currently inaccessible, and although we are working around the clock, we do not have a definitive restoration timeline. Our Office 365 mail services, email encryption offering and some support services are still fully operational.
What we are doing: Cloudstar has retained third-party forensics experts Tetra Defense to assist us in our recovery efforts and also informed law enforcement. Negotiations with the threat actor are ongoing. Additionally, we have informed all of our customers and are committed to helping them through this and working in the best interest of the industry. We will continue to investigate this incident and provide updates to our customers as we have additional information to share.
What is next: We are working diligently to address this matter as quickly as possible and will keep our stakeholders informed. As we continue to investigate and respond to this incident, we will provide updates as appropriate.
This is an incredibly difficult time for Cloudstar but more importantly, for our customers, whose trust we value so highly. Please check back for updates.