Monday, July 19

Cloudstar is working around the clock to progress our restoration efforts and is committed to keeping our stakeholders informed of our latest updates. Please see below for the current status of our investigation:

 

What happened: On Friday, July 16, Cloudstar discovered it was the victim of a highly sophisticated ransomware attack. Due to the nature of this attack, at this time our systems are currently inaccessible, and although we are working around the clock, we do not have a definitive restoration timeline. Our Office 365 mail services, email encryption offering and some support services are still fully operational.

 

Are all Cloudstar services down?: No. Currently, our Office 365 mail services, email encryption offering, and technical support services are still fully operational and secure. Customers utilizing those services can continue to do so confidently as we work to restore additional systems.

 

When will you know more?: We are working diligently to address this matter as quickly as possible and will keep our stakeholders informed of our progress. Due to the nature of this attack, we do not have a definitive restoration timeline.

 

Was any of my information stolen?: At this time, it is too early to speculate about what data may have been impacted. We are working diligently to address this matter as quickly as possible while investigating the scope of this incident and will keep our stakeholders informed of our progress.

 

How can I keep up to date on the latest updates?: Please refer to our security incident updates posted on https://www.mycloudstar.com/system-status/ for the latest updates on our investigation and restoration process.