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About: Gregory M

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Google Cloud Engineer

Cloudstar is pleased to announce multiple available positions for Google Certified Professional Cloud Network Engineers.

In this position you will be tasked with managing very large workloads within Google Cloud, including expert administration of Microsoft Active Directory.  Under your management will be:

10,000 + Windows Servers

1.5 Million End Users from day one scaling to 5 Million end users over the next several years.

*That is not a typo

The ideal candidates will have 3-5 years of experience working within Google Cloud Infrastructure, in addition to high level Microsoft Server Server and Network Certifications. Must display a strong skillet in the following areas:

  • Designing, planning and preparing prototype of GCP networks.
  • Configuration of network services.
  • Implementation of a GCP Virtual Private Cloud (VPC).
  • Implementation and management of Google VPN Peering.
  • Implementation and management of network security.
  • Implementation and management of hybrid interconnectivity.
  • Expert level skills installing, configuring, administering and troubleshooting large scale Microsoft Active Directory environments

 

As a Google Certified Engineer with Cloudstar, you will be working with our New Jersey and Florida engineering teams to install, maintain, administer and troubleshoot our Google Cloud and hybrid environments.  VMware and Fortigate knowledge preferred but not required.  Experience performing hypervisor conversions preferred but not required.

Hours are 9:00 AM – 5:00 PM Eastern with a 24/7 on-call rotation.

Salary:  Negotiable and commensurate with experience.  Please email [email protected] to apply.

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Partial Outage – Jax Cluster 2 Firewalls

June 22nd 2020

Status: RESOLVED

At approximately 10:00 AM Eastern, Cloudstar engineers noticed what was appearing as an intermittent connectivity interruption from Cogent Communications.

Two network engineers logged into the routing environment, while a third contacted Cogent Communications.

Upon further investigation, we discovered routing issues within the cluster 2 firewall environment.  One firewall had inbound only traffic, while the other firewall had no Internet traffic, but was able to pass Citrix data between clusters.

A remote restart was initialized on both devices as an onsite engineer was en-route to the datacenter.

Upon restart, the problem persisted.  Both firewalls were responsive to GUI and CLI inputs and indicated operational; however, asymmetric routing was still present on one firewall, while the other firewall could not pass any Internet traffic.

Engineers then discovered FortiOS system corruption on the first firewall.  This firewall was removed from the network, while the secondary firewall was manually configured as primary. Service was restored.

ROOT CAUSE: Cloudstar runs dual firewalls for the purposes of redundancy and to prevent downtime.  Redundancy is configured to be 100% automatic and hands off.  In this case, a partial operating system failure in the primary firewall prevented a clean failover to the backup firewall.  Once engineers identified the problem, the solution was to eliminate the bad firewall from the high-availability firewall cluster thereby restoring service.

 

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Current Status

All Data Centers, Clusters, and Core Systems Online

 

PLANNED MAINTENANCE

Maintenance window:
Start Date and Time: 2020-May-07 18:00 UTC
End Date and Time: 2020-May-07 22:00 UTC
(Please note – for customers in USA: CST = UTC – 6hours, CDT = UTC – 5hours)

Action and Reason: Rerouting due to network capacity expansion.

Location of work: Palo Alto/ CA, US

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Connectivity Issues – JAX3, Cluster 2

EMERGENCY MAINTENANCE is being performed on our JAX3, Cluster 2 environment.  

At approximately 11:47 PM EST, engineers received connectivity alerts from multiple systems.  A possible root cause was identified at 12:20 AM and a team of engineers are addressing the problem.

Sunday 3:52 PM ET: We expect systems to return online over the next several hours.  This page will be updated when any new information becomes available.

We thank you for your patience.

EMERGENCY MAINTENANCE COMPLETE

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John Badon Joins Cloudstar as Sr. Systems Engineer

FOR IMMEDIATE RELEASE

JACKSONVILLE, FL April 3rd 2020 – Cloudstar is please to announce that John Badon has joined our Florida data center team in the role of Senior Systems Engineer.  John brings with him 10+ years of industry experience.  He graduated from Northshore Technical College with an A.S. degree in Network and Systems Administration, and has earned over twenty technical certifications including:

MICROSOFT

  • MCSE – Microsoft Certified Systems Engineer, Cloud
  • MCSE – Microsoft Certified Systems Engineer, Server Infrastructure
  • MCP
  • MCSA

 

CISCO

  • CCNA

 

COMP TIA

  • A +
  • Network +
  • Security +
  • Cloud +
  • Project Management +

 

Other

  • Apple OSX Certified
  • SNIA Storage +

 

“John brings with him years of valuable experience in designing, implementing and troubleshooting complex network and cloud infrastructure and we look forward to having him on the team” – said Gregory McDonald CEO of Cloudstar.

John’s work experience includes serving as a systems engineer for the Federal Department of Law Enforcement, L3 Systems Engineer at Global Data Systems, managing systems for the State of Louisiana’s Attorney General’s office, and having worked as a technical instructor teaching classes at ITT Technical College.

Having John on board will be instrumental to Cloudstar’s growth and expansion plans and he will play a key role in managing projects, troubleshooting complex issues, and working with our team of in-house engineers to manage our overall cloud infrastructure.

About Cloudstar

Cloudstar is a multi-national provider of virtual desktop hosting, hosted software and applications, custom tailored IT infrastructure design, email encryption, managed services, IT security, and consulting to regulated industries across the United States.

Cloudstar started in 2009 as Cloudstar Consulting Corporation and was created to meet the unique needs of the land title industry. As the company grew from a consulting and IT infrastructure design firm, Cloudstar Consulting Corporation re-branded as simply “Cloudstar”, a DBA of the newly formed holdings company, Keystone Management Group, LLC. In 2014, Cloudstar purchased a 50% interest in U.S. Telecommunications firm, Teletonix Communications LLC in addition to adding Diologix, an electronic medical records encryption company and Notary Transfer to its portfolio of brands. Cyber security firm, MortgagePhish was added as of 2019. Cloudstar has recently expanded to provide services to the entirety of the United States, Canada and Mexico with offices in three states and privately held infrastructure co-located at five U.S data centers.

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For more information, please visit http://www.MyCloudstar.com

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Billy Keating Joins Cloudstar as Sr. ResWare and SQL Admin

FOR IMMEDIATE RELEASE

Jacksonville, Florida, March 30, 2020 – Cloudstar is proud to announce and welcome William (Billy) Keating as Sr. ResWare Administrator & SQL Reporting Expert. Billy will be working with our Title Production Team to support and manage Cloudstar customers who utilize the ResWare software platform.

Billy Keating has been in the Title Industry for three (3) years as ResWare administrator for Nationwide Title companies. His expertise includes excellent customer service and troubleshooting, document creation, workflow automation, user training and SQL reporting.  Automation and accuracy are what he strives for to make the User experience in ResWare a seamless process that will allow for more opportunity to use time where it is needed the most. Billy’s experience in report building empowers businesses with data, including real time data tracking to stay within SLA’s, view financials, and to keep settlements on track.

“Billy’s knowledge of the ResWare platform and the industry will add to the already expansive services that Cloudstar offers our customers. Billy’s experience helps bridge the gap between title and technology. On behalf of Cloudstar I would like to personally welcome Billy to the team”.

– said Christopher Cury, EVP Customer Experience, Cloudstar.

 

About Cloudstar

Cloudstar is a multi-national provider of virtual desktop hosting, hosted software and applications, custom tailored IT infrastructure design, email encryption, managed services, IT security, and consulting to regulated industries across the United States.

Cloudstar started in 2009 as Cloudstar Consulting Corporation and was created to meet the unique needs of the land title industry. As the company grew from a consulting and IT infrastructure design firm, Cloudstar Consulting Corporation re-branded as simply “Cloudstar”, a DBA of the newly formed holdings company, Keystone Management Group, LLC. In 2014, Cloudstar purchased a 50% interest in U.S. Telecommunications firm, Teletonix Communications LLC in addition to adding Diologix, an electronic medical records encryption company and Notary Transfer to its portfolio of brands. Cyber security firm, MortgagePhish was added as of 2019. Cloudstar has recently expanded to provide services to the entirety of the United States, Canada and Mexico with offices in three states and privately held infrastructure co-located at five U.S data centers.

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For more information, please visit http://www.MyCloudstar.com

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Cloudstar Publishes Work From Home Safety Tips

As we move more towards a “work from home world” cyber thieves and hackers stand ready to take advantage.  It is up to each and every one of us to do our job because cyber security starts and ends with us, the end users of technology.

Please feel free to share these cyber security tips for working remotely, or click HERE.

If you are ever unsure as a a pop-up message, warning, or the legitimacy of an email, STOP, call us- we are happy to help!

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Cogent Outage – NJ

TICKET CLOSED – STATUS RESOLVED

3/21/20 12:07 AM – Cogent has repaired the fiber connection, service has been restored. Cloudstar engineers verified connectivity.

*As a reminder, Cloudstar services are still available via backup connectivity.  https://NJ1.Cloudstarsystems.com

3/20/20 9:24 PM EST Cogent Communications has acknowledged that they are aware of the problem and have isolated it to a fiber cut outside the NYC metro are.  Fiber technicians have been dispatched to the scene to repair the broken connection.

https://ecogent.cogentco.com/network-status

Customers in the Secaucus,NJ area are experiencing an outage at this time. Cogent is currently investigating. The Support master is HD11067006

3/20/20 8:42 PM EST  a Cogent internet outage is affecting connectivity at the NJ data center. Alternate ISP routes are available.

https://downdetector.com/status/cogent/   Down Detector shows the outage as emerging.

Alternate / Backup Route Login URL is:  https://NJ1.Cloudstarsystems.com

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Message from our CEO

Dear Cloudstar or Teletonix Customer:

Like you, we continue to monitor the rapidly evolving COVID-19 situation. We want to assure you that we have already implemented measures to ensure continued, uninterrupted operations throughout this crisis in addition to taking steps to protect our employees. Our goal is to maintain “business as usual” in a world that is anything but. This, however, is a unique situation that is rapidly evolving and certain factors may be outside of our control. What is in our control is our ability to communicate with you, we are committed to keeping the lines of communication open.

 

We are prepared

Employees

Both Cloudstar and Teletonix Communications are in the “work from anywhere” business and we use the tools and technologies that we sell and you rely on. ALL of our employees are trained to work from home, and have been doing so successfully. Our unified team is located throughout the U.S. and remains fully operational. Key leadership teams are also equipped with satellite telephones and connectivity so as to coordinate in the event of any possible utility outages.

Systems
Should there be any supply chain interruptions, we have already pre-positioned extra parts such as: spare hard drives, servers, cabling, devices, memory and processors. These items are currently stockpiled throughout our multiple data centers, locked inside server cages and cabinets, and ready for use.

Datacenters
We have been in contact with all of our datacenter partners. They shall remain 100% operational. All redundant power and Internet systems have been checked and remain available. Many are equipped with onsite food stores and accommodations for engineers who may need to reside at these facilities should the U.S. go on total lockdown.

 

We are protecting our employees

We continue to follow the latest guidance from relevant health authorities in the regions that we operate in, to ensure our practices are aligned with their recommendations as they evolve. All employees, with the exception of a few individuals, have transitioned to working from home and we remain available to support you at this time.

 

We are working with our partners

We have reached out to the key partners that play a vital role in supporting the products and services used by our customers. Our partners currently indicate that they are not anticipating any major interruption in their ability to support customers. Should this change, we will promptly share any updates with you.

 

We’ve modified our risk management policy

To preserve resources, limit human exposure, and ensure the integrity of our systems, we have placed a temporary moratorium on implementing any unnecessary infrastructure changes. This includes physical media data import / export, the relocation of virtual machines, or any change that does not meet our new heightened risk management guidelines.

 

We remain available to serve you

We know that the services we provide play a crucial role our customers. You can continue to place orders, make changes and add new service. Should you anticipate new requirements, we encourage you to pre-plan to the extent that you can, to protect against future delays.

 

How to connect with Cloudstar

Telephone: You may call us 24x7x365 at 800-340-5780. Your call will always be answered by a live operator. Technicians and engineers are “at the ready” between 8 am – 8 pm Eastern time. We operate at reduced staff levels outside of these hours but remain available 24 x 7 to respond actively to emergencies.

Non-emergency requests received after-hours will be addressed the following business day.

Email: You may open a ticket at any time by emailing [email protected]

Web: Support tickets can also be opened online by visiting https://support.mycloudstar.com/

 

How to connect with Teletonix Communications

You may call us at 800-792-8647 or email us at [email protected]

 

We’ll keep you informed

We will keep you informed of any changes or developments. For more information and the latest updates on how we are responding to COVID-19, please visit us online at www.MyCloudstar.com –  www.Teletonix.com

We are all in this together. Please rest assured that I and my staff remain committed to helping our customers throughout these challenging times.

Gregory G. McDonald
CEO – Cloudstar
Managing Parnter – Teletonix Communications

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Pandemic Preparedness Statement

Cloudstar is closely monitoring the evolution of the Coronavirus situation and staying advised on updates as provided by the Center for Disease Control and the World Health Organisation.

We are regularly updating staff as the situation unfolds along with the necessary precautions to take. In addition to working with staff, we are also coordinating procedures with critical partners and data centers.

As per our pandemic policy, our corporate and satellite offices have been outfitted and stocked with all of the necessary supplies- from pandemic basics such as masks, gloves, sanitizers, cleaning supplies, disinfectant and gloves to additional stocks of regular supplies that may run short due to supply chain interruptions: IE office supplies, cables, hard drives, server equipment, and backups components for critical infrastructure.

If required, all Cloudstar employees are equipped, trained, and able to work from home via remote access technology, VoIP telephony, and collaboration tools.

Cloudstar will update this post as new information becomes available and as new developments unfold.

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