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About: Gregory M

Recent Posts by Gregory M

Heidi Griffie Joins Cloudstar as Sr. ResWare Administrator

Heidi brings to Cloudstar 10 years of experience in the Title and Escrow industry

Jacksonville, Florida, December 2, 2019 – Cloudstar is proud to announce and welcome Heidi Griffie as Sr. ResWare Administrator. Heidi will be responsible working in coordination with our Title Production Team to support and manage Cloudstar customers who utilize the ResWare software platform.

Heidi Griffie has 10 years of experience working in the title and escrow industry and 9 years of experience working in ResWare. Heidi started her career working for a national title company in a variety of roles including her most recent role as Branch Manager. In this role Heidi wore many hats in addition to the administration of ResWare whereas her responsibilities also included the training of all new hires on the ResWare system. Heidi is a proven expert in ResWare, specializing in the creation and modification of documents, workflows, and providing process analysis to maximize productivity. Heidi’s experience has and will continue to allow her to provide outstanding customer service for Cloudstar’s customers at every level.

“On behalf of Cloudstar I would like to personally welcome Heidi to the team. Cloudstar’s software consulting department is seeing tremendous growth right now and we cannot be more excited to grow with the addition of Heidi to the team as our Senior ResWare Administrator”
– said Christopher Cury, EVP Customer Experience, Cloudstar.



Cloudstar is an emerging leader in financial services technology, with a focus on mortgage origination, title insurance, real estate, law, risk & compliance, consulting and outsourcing solutions. Through the breadth of our solutions portfolio, and our subsidiary companies MortgagePhish, & Teletonix Communications, Cloudstar delivers a wide variety of solutions to thousands of customers located throughout the United States and emerging global markets.

Our Core services include colocation, public & private cloud, virtualization, cyber security, IT resiliency, telecommunications, application integration, and industry specific business development and workflow consulting.

Cloudstar continually strives to make customer service our number one focus being mindful that our success depends on the success of our customers. We take information security very seriously, never losing sight of our obligations to protect and secure the confidential assets of our clients and their customers.

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Cloudstar Launches Second System

SecondSystem from Cloudstar allows your IT workloads to be replicated from virtual or physical environments to our advanced security cloud infrastructure. With over a decade of disaster recovery expertise, we can go far beyond simple backup to ensure all your key workloads are protected – and the disaster recovery process is tuned to your business priorities and compliance needs.

We know from experience that disaster recovery plans are different for each organization. Our solutions are built around that premise. Our experienced disaster recovery engineers will help guide you through the entire process from design to implementation. From first click, to failover, we are there every step of the way.

Always On, Always Available, IT Resiliency. Learn more at

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MortgagePhish, a Cloudstar company, to exhibit at Mortgage Bankers Association Annual Expo 2019

We hope you’ll join us this year at MBA’s Annual Convention & Expo 2019
October 27-30 | Austin Convention Center

MortgagePhish, a Cloudstar company, will be exhibiting, and we look forward to seeing our friends and customers.

Every year, MBA’s Annual Convention & Expo is the place to come together to leverage our collective strength and achieve the bests results for your business and our industry. This year, the country’s largest gathering of real estate finance professionals is headed to our nation’s capital and it’s going to be MONUMENTAL!

Home to both the MBA and decision-makers influencing the industry’s future, Washington, DC is an ideal location to join us for unparalleled networking, learning and access. Featuring the biggest names and the brightest minds in the industry and beyond — as well as thousands of your colleagues — there is no other event like it all year. 

The agenda is packed with general sessions, breakouts, meetings and networking events for a variety of experience levels in residential mortgage lending. From practical breakout sessions that dig deep on operations and strategy to inspiring general sessions that provide vision and insight on policy and market trends, there is something for everyone. See the schedule for more details. 

Make a compelling pitch – download our sample business case letter to show your manager exactly why you need join your peers and colleagues in Washington, DC for what will be a MONUMENTAL convention experience.

Mortgage Bankers Association



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Cloudstar to Sponsor ALTA One 2019

ALTA ONE is the most important event for the title insurance industry. Each year, it unites all ALTA members in one place to get inspired, gain knowledge and work together to protect the property rights of homebuyers. ALTA ONE features stimulating speakers, dynamic networking opportunities and a forum for keeping up with best practices and regulation changes.

This year’s ALTA One conference will be held at The Fairmont in Austin, Texas.

In lieu of our presence in incarnate, you will be greeted by several of our large format and thought provoking advertisements located strategically throughout the central elevator bays…. reminding you to elevate your experience, with the cloud services by Cloudstar.

ALTA One 2019

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The 3 Lies of Wirefraud

[and the truths behind the myths]

When it comes to wire fraud in the title industry, false security runs rampant. This false security
precedes a set of lies commonly believed by agents, due in no small part to the rhetoric
surrounding wire fraud. This leads us to discuss and debunk three common lies surrounding wire

Read our new whitepaper: HERE

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Cloudstar Sponsors 2019 October Research Cyber Security Report

With data breaches from Equifax to Baltimore to Capital One growing around the country, what can you do to stay ahead of the bad actors and protect your most sensitive data?

DOWNLOAD your free report HERE

Learn about:

  • Recent data security issues provide lessons for all
  • The real threats to cybersecurity efforts today
  • Push for wire fraud education comes from all sides
  • Baltimore getting back to usual after ransomware halts closings
  • FinCEN announces new efforts to combat business email compromise
    And more…


2019 Legal Description October Research Cyber Security Report

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Cassidy Gray Joins Cloudstar as Sales Development Representative

Jacksonville, Florida, July 26, 2019 – Cloudstar is proud to announce and welcome Cassidy Gray as a Sales Development Representative. Cassidy will be responsible for driving awareness and value of our services in the North Florida region. Cassidy is a recent grad of Lee University and holds a B.S. in Business Administration, International Business.

“On behalf of Cloudstar I would like to personally welcome Cassidy to the team. We are very excited to bring on Cassidy as the next step in the growth of our Sales Team.” – said Roland DuBeau, SVP Sales, Cloudstar.


About Cloudstar

Cloudstar is a multi-national provider of virtual desktop hosting, hosted software and applications, custom-tailored IT infrastructure design, email encryption, managed services, IT security, and consulting to regulated industries across the United States.

Cloudstar started in 2009 as Cloudstar Consulting Corporation and was created to meet the unique needs of the land title industry. As the company grew from a consulting and IT infrastructure design firm, Cloudstar Consulting Corporation re-branded as simply “Cloudstar”, a DBA of the newly formed holdings company, Keystone Management Group, LLC. In 2014, Cloudstar purchased a 50% interest in U.S. Telecommunications firm, Teletonix Communications LLC in addition to adding Diologix, an electronic medical records encryption company and Notary Transfer to its portfolio of brands. Cyber security firm, MortgagePhish was added as of 2019. Cloudstar has recently expanded to provide services to the entirety of the United States, Canada and Mexico with offices in three states and privately held infrastructure co-located at six U.S data centers.


Sara Cassidy Gray



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New Episode of Gregory McDonald Unfiltered

On the road with Cloudstar at TLTA and NS3.

Join Cloudstar’s rockstar business developer Roland and CEO Greg as they hit the road to talk about TLTA, NS3 and the future of billable hours using phone systems.

Listen HERE

Gregory McDonald Unfiltered

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New Law Firm Software Integrations

Cloudstar is currently seeking law firms using either Clio or Practice Panther to take part in a free beta-testing program.  The program is to test new integrations between the practice management software platforms, and both CRMs and Telephone systems.

The purpose of the integration is to facilitate automatic tracking of billable hours for attorneys, in addition to the automatic archiving of recorded telephone calls.  Please call us for additional information.

clio practice panther


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Root Cause Analysis – Cogent Fiber Cut

As a Cloudstar customer, you deserve honesty, transparency and information.  At approximately 7:15 AM Eastern time, the Cloudstar Network Operations Center received multiple lost connectivity alerts.  After briefly troubleshooting, it was determined that the cause was a local cable cut, to a fiber optic bundle servicing North Florida, located down the street from the affected data center.

Cogent Communications posted the following incident on their website opening master case number HD10626845.

It is noteworthy to mention, that prior to this cable cut, Cogent has provided 100% up-time service to the data center for approximately 8 years.  Additionally, a single cable cut will not affect the circuit due to the ring topography.  In this case, the fiber provider’s redundant ring failed.



Cloudstar technicians fielded calls from customers (ranging from calm and understanding to extremely upset).  Cloudstar engineers manually reconfigured several Citrix NetScaler Gateways to utilize a redundant blended circuit which restored services to most of the affected customers.



Before we can speak to redundancy, it is prudent to explain exactly what levels of redundancy are available, and what levels of redundancy can be expected as a Cloudstar customer.  Redundancy comes in many forms; redundant servers, redundant storage, redundant power and redundant Internet.

Customers who purchased multi-data center redundant fail over, were NOT affected.  It is worth noting that this is the norm in any hosting environment, wherever you shop for services.  Typically, most customers do not purchase multi-data center hot-site fail over due to the high costs involved.

Customers who purchased redundant access links also, failed to notice any interruption of service.

Customers located in other server clusters, or at other data centers were not affected.

Of the customers who were affected, Cloudstar engineers manually re-configured access to provide a means to connect.  Although not ideal, and not 100%, this allowed most affected clients to logon, access resources, and conduct business.



Cloudstar understands the importance of maintaining critical up-time, the urgency to which we must react during problems, and the financial impact and stress caused by the inability to access services.  This causes a range of emotions for all who are affected; from upset, to angry, to irate.  Unfortunately, no amount of time, money, or expertise absolves a customer from the potential of a systems outage.  Nowhere is this more evident than the recent 4 hour long Facebook outage where users were calling 911 because Facebook was down, or when Chase experienced a national outage whereby all bank branches lost connectivity for over a day.  The cases are endless, and it is important to understand that this is the world we live in, and it is our collective reality as consumers of technology services that no matter who we are, what we spend, or the decisions we make, every person and corporation is susceptible to potential periodic service interruptions.



Believe it or not, we’ve received telephone calls implying that this event was manufactured to cover up a problem the Cloudstar caused.  To those individuals, I would be remiss if I didn’t mention that every provider from Amazon, to Google, to Microsoft, to Facebook and beyond is subject to the same realities.  Yet these institutions are seldom questioned or asked for proof.  In an effort to go above and beyond, Cloudstar drove to the site of the fiber cut and documented the incident with the following photographs.

Fiber Splicing Unit


Tire Marks from 18 Wheeler Running Over The Underground Access Box 

(Located adjacent from BP Gas Station – Spring Park & University)



Fiber Optic Cable Is Round, and Contains Strands Of Glass Fiber.

(Note how the yellow strand was crushed by the vehicle).



Chances are, you’ve never given much thought to the millions of miles of fiber located just beneath the street.  If you utilize the Internet, you’re traveling through optical fiber just like those pictured. The Internet services you rely on daily, are just as vulnerable.  Cloudstar has options to assist in providing the level of redundancy our customers choose for their organizations.



Cloudstar will continue evaluating options for our our customers. For those that understand that these problems affect every hosting provider, every government entity, every bank, every hospital, and every individual, I sincerely appreciate your awareness as to the reality of of the world we live in.  To those who are deeply upset, and “feel the need to take action”, I would ask you to consider the question, “Can we avoid the reality of how the Internet works”? Unfortunately, nobody is immune to a potential outage however there are steps that can be taken to decrease the odds.  If you’re interested in learning more about hot-site fail-over options, redundant paths, and Cloudstar’s contingency plans, please let us know by requesting a consultation HERE.



Cloudstar would like to thank our customers for their business.  We welcome your comments and feedback.


NOTE:  Please note that services were restored at 12:45 PM Eastern.

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