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Billy Keating Joins Cloudstar as Sr. ResWare and SQL Admin

FOR IMMEDIATE RELEASE

Jacksonville, Florida, March 30, 2020 – Cloudstar is proud to announce and welcome William (Billy) Keating as Sr. ResWare Administrator & SQL Reporting Expert. Billy will be working with our Title Production Team to support and manage Cloudstar customers who utilize the ResWare software platform.

Billy Keating has been in the Title Industry for three (3) years as ResWare administrator for Nationwide Title companies. His expertise includes excellent customer service and troubleshooting, document creation, workflow automation, user training and SQL reporting.  Automation and accuracy are what he strives for to make the User experience in ResWare a seamless process that will allow for more opportunity to use time where it is needed the most. Billy’s experience in report building empowers businesses with data, including real time data tracking to stay within SLA’s, view financials, and to keep settlements on track.

“Billy’s knowledge of the ResWare platform and the industry will add to the already expansive services that Cloudstar offers our customers. Billy’s experience helps bridge the gap between title and technology. On behalf of Cloudstar I would like to personally welcome Billy to the team”.

– said Christopher Cury, EVP Customer Experience, Cloudstar.

 

About Cloudstar

Cloudstar is a multi-national provider of virtual desktop hosting, hosted software and applications, custom tailored IT infrastructure design, email encryption, managed services, IT security, and consulting to regulated industries across the United States.

Cloudstar started in 2009 as Cloudstar Consulting Corporation and was created to meet the unique needs of the land title industry. As the company grew from a consulting and IT infrastructure design firm, Cloudstar Consulting Corporation re-branded as simply “Cloudstar”, a DBA of the newly formed holdings company, Keystone Management Group, LLC. In 2014, Cloudstar purchased a 50% interest in U.S. Telecommunications firm, Teletonix Communications LLC in addition to adding Diologix, an electronic medical records encryption company and Notary Transfer to its portfolio of brands. Cyber security firm, MortgagePhish was added as of 2019. Cloudstar has recently expanded to provide services to the entirety of the United States, Canada and Mexico with offices in three states and privately held infrastructure co-located at five U.S data centers.

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For more information, please visit http://www.MyCloudstar.com

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Cloudstar Publishes Work From Home Safety Tips

As we move more towards a “work from home world” cyber thieves and hackers stand ready to take advantage.  It is up to each and every one of us to do our job because cyber security starts and ends with us, the end users of technology.

Please feel free to share these cyber security tips for working remotely, or click HERE.

If you are ever unsure as a a pop-up message, warning, or the legitimacy of an email, STOP, call us- we are happy to help!

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Cogent Outage – NJ

TICKET CLOSED – STATUS RESOLVED

3/21/20 12:07 AM – Cogent has repaired the fiber connection, service has been restored. Cloudstar engineers verified connectivity.

*As a reminder, Cloudstar services are still available via backup connectivity.  https://NJ1.Cloudstarsystems.com

3/20/20 9:24 PM EST Cogent Communications has acknowledged that they are aware of the problem and have isolated it to a fiber cut outside the NYC metro are.  Fiber technicians have been dispatched to the scene to repair the broken connection.

https://ecogent.cogentco.com/network-status

Customers in the Secaucus,NJ area are experiencing an outage at this time. Cogent is currently investigating. The Support master is HD11067006

3/20/20 8:42 PM EST  a Cogent internet outage is affecting connectivity at the NJ data center. Alternate ISP routes are available.

https://downdetector.com/status/cogent/   Down Detector shows the outage as emerging.

Alternate / Backup Route Login URL is:  https://NJ1.Cloudstarsystems.com

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Message from our CEO

Dear Cloudstar or Teletonix Customer:

Like you, we continue to monitor the rapidly evolving COVID-19 situation. We want to assure you that we have already implemented measures to ensure continued, uninterrupted operations throughout this crisis in addition to taking steps to protect our employees. Our goal is to maintain “business as usual” in a world that is anything but. This, however, is a unique situation that is rapidly evolving and certain factors may be outside of our control. What is in our control is our ability to communicate with you, we are committed to keeping the lines of communication open.

 

We are prepared

Employees

Both Cloudstar and Teletonix Communications are in the “work from anywhere” business and we use the tools and technologies that we sell and you rely on. ALL of our employees are trained to work from home, and have been doing so successfully. Our unified team is located throughout the U.S. and remains fully operational. Key leadership teams are also equipped with satellite telephones and connectivity so as to coordinate in the event of any possible utility outages.

Systems
Should there be any supply chain interruptions, we have already pre-positioned extra parts such as: spare hard drives, servers, cabling, devices, memory and processors. These items are currently stockpiled throughout our multiple data centers, locked inside server cages and cabinets, and ready for use.

Datacenters
We have been in contact with all of our datacenter partners. They shall remain 100% operational. All redundant power and Internet systems have been checked and remain available. Many are equipped with onsite food stores and accommodations for engineers who may need to reside at these facilities should the U.S. go on total lockdown.

 

We are protecting our employees

We continue to follow the latest guidance from relevant health authorities in the regions that we operate in, to ensure our practices are aligned with their recommendations as they evolve. All employees, with the exception of a few individuals, have transitioned to working from home and we remain available to support you at this time.

 

We are working with our partners

We have reached out to the key partners that play a vital role in supporting the products and services used by our customers. Our partners currently indicate that they are not anticipating any major interruption in their ability to support customers. Should this change, we will promptly share any updates with you.

 

We’ve modified our risk management policy

To preserve resources, limit human exposure, and ensure the integrity of our systems, we have placed a temporary moratorium on implementing any unnecessary infrastructure changes. This includes physical media data import / export, the relocation of virtual machines, or any change that does not meet our new heightened risk management guidelines.

 

We remain available to serve you

We know that the services we provide play a crucial role our customers. You can continue to place orders, make changes and add new service. Should you anticipate new requirements, we encourage you to pre-plan to the extent that you can, to protect against future delays.

 

How to connect with Cloudstar

Telephone: You may call us 24x7x365 at 800-340-5780. Your call will always be answered by a live operator. Technicians and engineers are “at the ready” between 8 am – 8 pm Eastern time. We operate at reduced staff levels outside of these hours but remain available 24 x 7 to respond actively to emergencies.

Non-emergency requests received after-hours will be addressed the following business day.

Email: You may open a ticket at any time by emailing [email protected]

Web: Support tickets can also be opened online by visiting https://support.mycloudstar.com/

 

How to connect with Teletonix Communications

You may call us at 800-792-8647 or email us at [email protected]

 

We’ll keep you informed

We will keep you informed of any changes or developments. For more information and the latest updates on how we are responding to COVID-19, please visit us online at www.MyCloudstar.com – www.Teletonix.com

We are all in this together. Please rest assured that I and my staff remain committed to helping our customers throughout these challenging times.

Gregory G. McDonald
CEO – Cloudstar
Managing Parnter – Teletonix Communications

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Pandemic Preparedness Statement

Cloudstar is closely monitoring the evolution of the Coronavirus situation and staying advised on updates as provided by the Center for Disease Control and the World Health Organisation.

We are regularly updating staff as the situation unfolds along with the necessary precautions to take. In addition to working with staff, we are also coordinating procedures with critical partners and data centers.

As per our pandemic policy, our corporate and satellite offices have been outfitted and stocked with all of the necessary supplies- from pandemic basics such as masks, gloves, sanitizers, cleaning supplies, disinfectant and gloves to additional stocks of regular supplies that may run short due to supply chain interruptions: IE office supplies, cables, hard drives, server equipment, and backups components for critical infrastructure.

If required, all Cloudstar employees are equipped, trained, and able to work from home via remote access technology, VoIP telephony, and collaboration tools.

Cloudstar will update this post as new information becomes available and as new developments unfold.

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Sr. Title Production Administrator

Job Description

We are seeking a Senior Title Production Software System Administrator to join our Team! You will be responsible for helping our valued customers by providing product and service assistance and resolving customer inquiries & issues. You will be working closely with our Vice President of Title Production Services to assist with existing clients as well as the on-boarding of new clients.

 

Responsibilities and Duties

  • Oversee project activities on a day-to-day basis that include providing industry expertise and recommendations to the client and ensure the software will ultimately meet their business needs
  • Manage software and work-flow buildout projects
  • Coordinate and obtain client deliverables as needed
  • Facilitate user acceptance testing to ensure the product meets client expectations
  • Troubleshoot issues, utilizing analytical skill to completely resolve customer issues in a timely matter
  • Document and update customer records based on interactions
  • Develop and maintain a knowledge base of the evolving products and services
  • Experience with SQL and creating reports is a plus but not a requirement. The application is a .NET application with a MSSQL database and a data warehouse.

 

  Qualifications and Skills

  • Bachelor’s degree in related field preferred
  • 5 + years’ experience in the Title Insurance Industry is required
  • Experience with Title Production Software, preferably ResWare
  • Qualia, RamQuest or SoftPro exposure a plus.
  • Experience with AutoTask or similar CRM, helpful
  • Proven ability to influence cross-functional teams without close supervision
  • Strong communication skills with exceptional presentation expertise
  • Excellent verbal and written communication skills
  • Excellent interpersonal and customer service skills
  • Ability to prioritize and handle multiple projects
  • Strong attention to detail and organizational skills
  • Intermediate to advanced proficiency with Microsoft Office Products

 

  What’s in it for you?

  • Strong salary-  negotiable
  • 2 weeks paid vacation
  • Health, Vision and Dental Insurance
  • Life Insurance
  • Supplemental Insurance
  • 401k with employer contribution

 

Please FAX your resume to:  866-224-9075

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Level 3 Systems Engineers

Cloudstar, a multi-national provider of virtual desktop hosting, hosted software and applications, custom tailored IT infrastructure design, email encryption, managed services, IT security, and consulting to Regulated Industries across the United States, Canada and South America, is looking for a full-time Systems Engineer to join our growing team. This position will be responsible for providing back end customer support for our cloud environment.

This position will be based in Jacksonville, FL and requires the ability to be on call for emergencies and after-hours migrations.

Technical Skills:

 

NETWORK

  • CCNA preferred
  • NET+ preferred
  • Strong knowledge of Fortigate/Sonic Wall – configure, troubleshoot, maintain and patch
  • Cisco VLAN configuration, advanced routing, VPN
  • Experience working with telco carriers to install and provision new circuits

 

MICROSOFT ACTIVE DIRECTORY

  • Ability to manage an enterprise active directory forest consisting of multiple sites, trusts, domains and domain controllers
  • Ability to troubleshoot advanced active directory issues
  • Create, deploy, link and troubleshoot Group Policy Objects

 

MICROSOFT OFFICE 365

  • Planning, provisioning and deploying all components
  • Migrations from on-premises to online
  • Powershell skills necessary

 

MICROSOFT EXCHANGE – Preferred 

  • Install, configure and troubleshoot mail flow in a multi-tenant environment
  • Ability to configure HA/redundant database and client access servers
  • Create and administer mailboxes, distribution groups, and other mailbox components including public folders

 

MICROSOFT SERVER

  • Solid knowledge of deploying, troubleshooting and maintain Windows Server 2000 – 2019
  • RDP troubleshooting
  • Basic SQL server knowledge (install, configure, and backup SQL databases)

 

VMWARE

  • Install, configure, troubleshoot and maintain VMware ESXi and vSphere: 6.0 and 6.5 on high availability clusters
  • Monitor and remediate critical events
  • Configuring vCenter, vCenter HA, vSwitch and redundant path storage connectivity to the cluster
  • Create vLans and VPNS as needed for single and multi-tenant connectivity cluster.
  • Manage multiple sites and data centers
  • Deploy and manage redundant storage path
  • vSwitch
  • Command shell troubleshooting

 

CITRIX – Preferred 

  • Install, configure and troubleshoot Citrix NetScaler gateway, delivery controllers and storefront servers in a multi-tenant environment
  • Troubleshoot and maintain Citrix XenApp and XenDesktop environments.
  • Manage licensing

 

BACKUP AND DISASTER RECOVERY

  • Install, configure and troubleshoot Zerto and Veeam DR solutions. Restore files, folders and virtual machines as necessary.  Monitor Zerto live replication and failover customer environments as needed.

 

STORAGE

  •  Solid knowledge in configuring storage arrays, RAID, multi-path redundancy

 

 

Non-Technical Skills:

  • Comfortable interfacing with clients through phone and e-mail
  • White glove/C-Suite experience
  • Hardworking and ability to work as needed – self-motivated
  • Works well in a team environment

 

Compensation and Benefits:

  • Full-time, Monday through Friday, with after-hours work as needed
  • Competitive salary and annual bonus
  • Comprehensive benefits package (401k, Medical, Vision, Dental, Life Insurance, Supplemental)
  • Paid time off
  • Paid holidays
  • Casual work environment
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See you at RESPRO 27

Join executives from the country’s leading real estate brokers, home builders, mortgage lenders, and title/settlement service companies for the premier conference on affiliated businesses and strategic alliances in the home buying and financing industry.

RESPRO27 will be April 23-24, 2020 at the Tempe Marriott at the Buttes. This conference will be full of the quality “Best Practices” Sessions, Regulatory Workshops, and Idea-Sharing Round-tables that RESPRO® conference attendees have come to expect. In addition, the networking opportunities with your current and potential partners will be invaluable!

Cloudstar will be exhibiting, and we look forward to seeing you there.

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Cloudstar to Sponsor NS3

Cloudstar is please to announce that we will be sponsoring / exhibiting at the 2020 National Settlements Services Summit. Stop by to visit the Cloudstar team – we look forward to seeing you!

What is NS3?

NS3 attracts more than 800 professionals from across the country. It’s an educational experience unlike any other with a roster of expert speakers and noted industry leaders who take the stage for three days of comprehensive educational presentations and dynamic panel discussions. Attendees return year after year to learn the latest strategies to advance their businesses and stay current on the most recent legislative, regulatory and compliance developments.

October Research, LLC is committed to educating those in all areas of the real estate transaction. NS3 provides the educational and relationship-building experiences necessary to ensure all attendees are At The Center of the discussion and are positioned for success.

Meet with leaders, peers and prospects all in one place
NS3 offers extensive face-to-face networking opportunities. We take pride in having the industry’s most highly-anticipated events of the year: the conversation-starting Opening Night Reception, the popular Networking Reception and the fun Networking Nightcap all of which are included in the price of registration—No extra charge! In addition, attendees are given the opportunity to interact with colleagues and potential partners throughout the event with access to meeting rooms reserved specifically for NS3 attendees to discuss business deals and partnerships.

 

NS3

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FDIC Issues Cyber Security Memo

The Federal Deposit Insurance Corporation today issued a statement the summary of which is:

Summary:

In response to the heightened cybersecurity risk facing the financial services industry and other critical business sectors, the FDIC and the Office of the Comptroller of the Currency issued an interagency statement on heightened cybersecurity risk. The statement focuses on risk management principles that can reduce the risk of a cyber-attack and minimize business disruptions.

Statement of Applicability to Institutions under $1 Billion in Total Assets: This Financial Institution Letter applies to all FDIC-supervised institutions, including community institutions.

Highlights:

  • The Department of Homeland Security has indicated there is heightened risk of cyber-attack against U.S. targets because of increased geopolitical tension.
  • The current environment provides an opportunity for banks to re-evaluate the adequacy of safeguards to protect against various types of cybersecurity risk.
  • The attached Heightened Cybersecurity Risk document highlights principles previously articulated by the FDIC and other banking regulators including: business resilience, authentication, system configuration, security tool, data protection, and employee training.
  • When banks apply cybersecurity risk management principles and risk mitigation techniques, they reduce the risk of a cyber attack’s success and minimize the negative impacts of a disruptive and destructive cyber attack.

 

Distribution:

  • FDIC-Supervised Institutions

 

Suggested Routing:

  • Chief Executive Officer
  • Chief Information Officer
  • Chief Information Security Officer

 

DOWNLOAD A COPY OF THE MEMO HERE

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