All customers of Keystone Management Group, LLC DBA Cloudstar, a Florida Limited Liability Company, hereafter referred to as “Cloudstar”, are subject to this billing and cancellation policy (this “Policy”). Use by a customer of Cloudstar’s services or network constitutes acceptance by such customer of the terms of this Policy.

Billing Information

All customers are required to provide Cloudstar with accurate and complete billing information, including legal name, physical address, e-mail address, telephone number, and, if applicable, automatic payment information (i.e., credit card or ACH). All customers are responsible for reporting to Cloudstar any changes in such billing information within 30 days of such change. Customer is responsible for all fees resulting in returned payments in addition to any such associated administrative or collection charges.

Invoices for services are e-mailed, faxed, or mailed at the start of each service period in the first week of the month. Customers shall be invoiced and charged monthly for standard service charges plus any additional usage or service charges. All customers are responsible for monthly payment of invoices regardless of whether such invoices were actually received. For customers participating in the automatic payment plan, all customers are responsible for being aware of the amount that shall be automatically charged from such customer’s account each month. All customer payments are due within 20 days after the date that the invoice is e-mailed, faxed, or mailed by Cloudstar to the customer. When you provide a check as payment, you authorize us either to use information from your check to make a one-time electronic fund transfer from your account or to process the payment as a check transaction.

All charges invoiced to a customer shall be deemed to be valid and undisputed unless the customer disputes such charges in writing within 30 days after the invoice is e-mailed, faxed, or mailed by Cloudstar to the customer. Each customer is responsible for payment for all services provided to such customer by Cloudstar at Cloudstar’s standard charges (unless otherwise set forth in the customer’s service agreement with Cloudstar) and pursuant to Cloudstar’s standard billing practices, regardless of whether the provided service is specifically set forth in the customer’s service agreement with Cloudstar.

With respect to customers that are provided “usage based” services, including but not limited to, burstable co-location services, burstable hosting services, and/or flexible storage, such services shall be billed monthly by Cloudstar.

Cancellation Information

A customer may terminate its account with Cloudstar only in accordance with its applicable Master Service Agreement. If the customer does not have a Master Services Agreement, cancelation is subject to the Terms of Service (TOS) and Acceptable Use Policy (AUP) posted online at www.mycloudstar.com. To provide written notification to Cloudstar of its intent to terminate in accordance with its service agreement, a customer must provide such notice via one of the following procedures:

• via e-mail to [email protected]
• via facsimile to 866-224-9075; Attention: Customer Support/Cancellations
• via U.S. Postal Service to Cloudstar 4800 Spring Park Road, STE 16, Jacksonville, FL 32207

Written notification of termination must include all applicable add / modify / delete user forms, and written notification of termination must be received by Cloudstar no less than 5 business days prior to the next billing cycle to be effective on the last day of the current billing cycle. For all other accounts, the effective date of termination and receipt by Cloudstar of written notification of termination must be in accordance with the terms of the applicable Master Service Agreement.

Accounts that are not terminated in accordance with the above procedures shall remain active and shall continue to incur monthly service charges until properly terminated.