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Title Production Software Administrator

Job Description

We are seeking a Title Production Software System Administrator to join our Team! You will be responsible for helping our valued customers by providing product and service assistance and resolving customer inquiries & issues. You will be working closely with our Vice President of Title Production Services to assist with existing clients. as well as the on-boarding of new clients.

 

Responsibilities and Duties

  • Oversee project activities on a day-to-day basis that include providing industry expertise and recommendations to the client and ensure the software will ultimately meet their business needs
  • Coordinate and obtain client deliverables as needed
  • Administrator training will be provided and conducted by the supervisor on the software system.
  • Facilitate user acceptance testing to ensure the product meets client expectations
  • Troubleshoot issues, utilizing analytical skill to completely resolve customer issues in a timely matter
  • Document and update customer records based on interactions
  • Develop and maintain a knowledge base of the evolving products and services
  • Experience with SQL and creating reports is a plus but not a requirement. The application is a .NET application with a MSSQL database and a data warehouse.

 

  Qualifications and Skills

  • Bachelor’s degree in related field preferred
  • 2 + years’ experience in the Title Insurance Industry is required
  • Experience with Title Production Software, preferably ResWare
  • Qualia, RamQuest and SoftPro exposure a plus.
  • Experience with AutoTask or similar CRM, helpful
  • Proven ability to influence cross-functional teams without close supervision
  • Strong communication skills with exceptional presentation expertise
  • Excellent verbal and written communication skills
  • Excellent interpersonal and customer service skills
  • Ability to prioritize and handle multiple projects
  • Strong attention to detail and organizational skills
  • Intermediate to advanced proficiency with Microsoft Office Products

 

  What’s in it for you?

  • Salary negotiable
  • 2 weeks paid vacation
  • Health, Vision and Dental Insurance
  • Life Insurance
  • 401k with employer contribution

 

Please FAX your resume to:  866-224-9075

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Sales Development Representative (SDR) Full Time

We are Keystone Management Group LLC, owner and operator of the following trusted high-tech brands: Cloudstar, Teletonix, Dioloigx, Notary Transfer, Mortgagephish and Jacksonville Technology Services. We believe first and foremost in the principle of partnership.  We seek clients with an active, passionate, and vested interest in taking their organizations to the next level by partnering with us for our people, process, technology and infrastructure.  Our services are designed to increase an organization’s productivity, up-time, business continuity, reliability, cyber-security awareness, and profitability.

The Opportunity

We’re looking for a Sales Development Representative (SDR) with at least two years’ experience in a similar position to join our sales team. This role is suited to a smart, focused, detail-oriented candidate who is excited by the idea of playing a big part our company’s journey, in an all-hands-on deck environment. 

The role

As an SDR, you will start our sales process by researching prospective customers, qualifying new sales opportunities and crafting effective outreach strategies. You will have early conversations with potential customers to better understand their business and identify how our services could help them and their people. Your success as an SDR will ultimately be based on the number of qualified leads you pass on to our Sales Execs.

What you’ll be doing day to day

  • Prospect research. Use industry knowledge and tools to research and build lists of appropriate clients and key personnel.
  • Outbound prospecting. Engage in 80-100 sales related activities per day to generate interest and qualify leads. You’ll use a range of channels including LinkedIn, calls and emails.
  • Meeting set up. Schedule introductory meetings for our Sales Execs with qualified prospects.
  • Product learning. Learning and maintaining in-depth knowledge of our products and services and the value they bring to businesses.
  • Tracking and Analytics. Tracking and managing all your activities in HubSpot, analyzing what’s working well and what’s not and improving performance accordingly.
  • Developing new strategies. Developing and implementing new prospecting strategies.
  • Understand our ideal customer profile
  • Start to build lists of prospect companies and key personnel
  • Contact and nurture customers
  • Develop and master your pitch for different channels and different customers
  • Learn how to get customers to commit to meetings
  • Become familiar then expert in tracking your work in HubSpot – our CRM system

What you will need to have

  • Minimum of 2+ years’ experience in a consultative sales environment required.
  • Demonstrated record of phone sales success achieving/exceeding sales targets on a monthly/quarterly basis.
  • Excellent telephone communication and persuasion skills.
  • Ability to easily and quickly build trust and rapport with customers.
  • Demonstrate a high level of integrity and customer focus. Customer first!
  • Perseverance and resilience are key! Quickly overcome objections and move to the next.
  • Must be self-motivated and able to work with limited supervision while maintaining sales, attendance, and performance expectations.
  • Ability to sit for several hours at a time and adhere to an assigned schedule.
  • This role requires you to be physically present in the office.

Bonus Points

  • Research-oriented; enjoy learning about prospects and customers to help find innovative ways to drive sales.
  • Previous experience as an entrepreneur, small business owner or sales-focused role highly preferred.
  • Previous experience and success in a bonus or commission-based sales environment is a strong plus.

What’s in it for you?

  • $30,000.00 / year salary
  • 2 weeks paid vacation
  • Health, Vision and Dental Insurance
  • Life Insurance
  • 401k with employer contribution

Please FAX your resume to:  866-224-9075

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Computer Technical Support Associate (Full Time)

We are Jacksonville, Technology Services, LLC – a subsidiary of Keystone Management Group, LLC DBA Cloudstar.  We seek clients with an active, passionate, and vested interest in taking their organizations to the next level by partnering with us for our people, process, technology and infrastructure.  Our services are designed to increase an organization’s productivity, up-time, business continuity, reliability, cyber-security awareness, and profitability. Our company provides end-to-end services including remote troubleshooting to onsite, hands on support and repair.

The opportunity

We are seeking a knowledgeable, passionate computer technical support associate.

The role

As an CTSA, you will work directly with internal systems and end customers to deliver managed technical support services for PC / Desktop workstations, Windows Servers and Network, Storage.  The position will require visiting customer’s locations to build new network environments, diagnose connectivity, administer workstations and servers, as well as diagnose and repair basic computer hardware.

What you’ll be doing day to day

In your job capacity of technical support representative, you will be working at our data center office, providing remote technical support via telephone and email to new and existing customers while traveling to customer locations as needed.

What you will need to have

  • Minimum of 2+ years’ experience in providing technical support & computer hardware repair.
  • Excellent telephone and email communications skills.
  • Strong knowledge in installing, managing, troubleshooting and maintaining Windows Operating systems including: Server 2008, Server 2012, Windows 7, 8, 10.
  • Experiencing creating and managing users and groups in Microsoft Active Directory.
  • Must be able to establish, configure and maintain a business network.
  • Demonstrated knowledge working with, managing and troubleshooting DHCP, DNS, TCP/IP
  • Possess an expert level of computer hardware knowledge including the ability to replace motherboards, RAM, CPU, Disk.
  • Strong knowledge in establishing, troubleshooting and managing Wireless Networks
  • Must be able to install, run, and properly terminate copper Ethernet lines.
  • Ability to lift objects weighing 75 pounds.
  • Troubleshoot and remediate security incidents, viruses, and malware.
  • This role requires you to be physically present in the office with reliable transportation.

 

Bonus Points

  • Ability to install Active Directory, manage domain migrations, establish trust relationships, and create and manage Group Policy Objects
  • Knowledge or experience in configuring site-to-site VPN (Cisco, SonicWall, Fortigate)
  • Exposure to VMware, Citrix, VEEAM
  • Experience with ticketing systems such as AutoTask or RepairShopper.

 

What’s in it for you

  • $30,000.00 / year salary
  • 2 weeks paid vacation
  • Room for advancement / promotion
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Billing Specialist (full time)

We are seeking a detail-oriented, thorough, and organized professional to join our growing team. In this position, you will play a key role in managing the finances of our business, including creating financial transactions and generating relevant reports. In this position you will report directly to the CFO and work in a tightly integrated team with an assistant book keeper / office manager. You will also collaborate and communicate with employees, vendors, and customers to ensure accuracy of financial transactions.

 

Responsibilities:

  • Reconcile internal systems to produce and or audit customer invoices
  • Ensure accurate customer payment information
  • Contact customers to collect outstanding invoices / debts
  • Enter vendor invoices and track payments
  • Record and process customer payments as needed
  • Coordinate bank deposits and report financial results on a regular basis to management
  • Tally and enter cash receipts and credit card transactions
  • Obtain tax documents from new venders
  • Process customer billing changes
  • Provide administrative support to the management team when required

 

Qualifications:

  • Bachelor’s Degree in Accounting or related field or equivalent work experience
  • Strong knowledge in QuickBooks
  • Five years’ experience working in accounts payable and receivable, and general ledger
  • Strong knowledge of generally accepted accounting principles
  • Extensive experience with data entry, record keeping and computer operations
  • Proficiency in Microsoft Word, Excel and Outlook.
  • Experience in services related to payroll and submitting payroll taxes is beneficial but not mandatory
  • Basic understanding of business and income tax worksheets and computations is a plus

 

Compensation:

  • $35,000.00 / year salary
  • 2 weeks paid vacation
  • Health, Vision and Dental Insurance
  • Life Insurance
  • 401k with employer contribution

 

Please FAX your resume to:  866-224-9075

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