Our two U.S. based help desks are open 24×7 to solve problems quickly and easily for our customers. The primary help desk is located in Northern New Jersey while the secondary is in Jacksonville Florida.
Both call centers are staffed by experts with a broad array of skills including VMware, Citrix, Cisco, Fortigate, Sonicwall, Microsoft Exchange, Microsoft Hyper-V, Microsoft Active Directory, MS Office, Windows Server, Windows Desktop, Mac OSX, Linux, Asterisk, 3CX, VoIP, 2FA, Dell & HPE Enterprise Hardware, EMC, Solarwinds, Intrusion Detection, Ethical Hacking & Penetration Testing, Network Security, Digital Forensics, Data Recovery, Disaster Recovery, Office 365, Mobile Devices, Regulatory Compliance Requirements and much, much more.
In addition to providing help desk support, our team can serve as additional resources to your existing IT department, or fill in for your current team on nights and weekends.
The help desk continuously monitors our customers critical infrastructure. Both Cloudstar locations contain Network Operations Centers whereby technicians and engineers keep a watchful eye on the critical pulse of the collective infrastructure.
Cloudstar guarantees that you will be answered by a live human being every time you call, whenever you call!