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Cloudstar Publishes Work From Home Safety Tips

As we move more towards a “work from home world” cyber thieves and hackers stand ready to take advantage.  It is up to each and every one of us to do our job because cyber security starts and ends with us, the end users of technology.

Please feel free to share these cyber security tips for working remotely, or click HERE.

If you are ever unsure as a a pop-up message, warning, or the legitimacy of an email, STOP, call us- we are happy to help!

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Message from our CEO

Dear Cloudstar or Teletonix Customer:

Like you, we continue to monitor the rapidly evolving COVID-19 situation. We want to assure you that we have already implemented measures to ensure continued, uninterrupted operations throughout this crisis in addition to taking steps to protect our employees. Our goal is to maintain “business as usual” in a world that is anything but. This, however, is a unique situation that is rapidly evolving and certain factors may be outside of our control. What is in our control is our ability to communicate with you, we are committed to keeping the lines of communication open.

 

We are prepared

Employees

Both Cloudstar and Teletonix Communications are in the “work from anywhere” business and we use the tools and technologies that we sell and you rely on. ALL of our employees are trained to work from home, and have been doing so successfully. Our unified team is located throughout the U.S. and remains fully operational. Key leadership teams are also equipped with satellite telephones and connectivity so as to coordinate in the event of any possible utility outages.

Systems
Should there be any supply chain interruptions, we have already pre-positioned extra parts such as: spare hard drives, servers, cabling, devices, memory and processors. These items are currently stockpiled throughout our multiple data centers, locked inside server cages and cabinets, and ready for use.

Datacenters
We have been in contact with all of our datacenter partners. They shall remain 100% operational. All redundant power and Internet systems have been checked and remain available. Many are equipped with onsite food stores and accommodations for engineers who may need to reside at these facilities should the U.S. go on total lockdown.

 

We are protecting our employees

We continue to follow the latest guidance from relevant health authorities in the regions that we operate in, to ensure our practices are aligned with their recommendations as they evolve. All employees, with the exception of a few individuals, have transitioned to working from home and we remain available to support you at this time.

 

We are working with our partners

We have reached out to the key partners that play a vital role in supporting the products and services used by our customers. Our partners currently indicate that they are not anticipating any major interruption in their ability to support customers. Should this change, we will promptly share any updates with you.

 

We’ve modified our risk management policy

To preserve resources, limit human exposure, and ensure the integrity of our systems, we have placed a temporary moratorium on implementing any unnecessary infrastructure changes. This includes physical media data import / export, the relocation of virtual machines, or any change that does not meet our new heightened risk management guidelines.

 

We remain available to serve you

We know that the services we provide play a crucial role our customers. You can continue to place orders, make changes and add new service. Should you anticipate new requirements, we encourage you to pre-plan to the extent that you can, to protect against future delays.

 

How to connect with Cloudstar

Telephone: You may call us 24x7x365 at 800-340-5780. Your call will always be answered by a live operator. Technicians and engineers are “at the ready” between 8 am – 8 pm Eastern time. We operate at reduced staff levels outside of these hours but remain available 24 x 7 to respond actively to emergencies.

Non-emergency requests received after-hours will be addressed the following business day.

Email: You may open a ticket at any time by emailing [email protected]

Web: Support tickets can also be opened online by visiting https://support.mycloudstar.com/

 

How to connect with Teletonix Communications

You may call us at 800-792-8647 or email us at [email protected]

 

We’ll keep you informed

We will keep you informed of any changes or developments. For more information and the latest updates on how we are responding to COVID-19, please visit us online at www.MyCloudstar.com –  www.Teletonix.com

We are all in this together. Please rest assured that I and my staff remain committed to helping our customers throughout these challenging times.

Gregory G. McDonald
CEO – Cloudstar
Managing Parnter – Teletonix Communications

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Pandemic Preparedness Statement

Cloudstar is closely monitoring the evolution of the Coronavirus situation and staying advised on updates as provided by the Center for Disease Control and the World Health Organisation.

We are regularly updating staff as the situation unfolds along with the necessary precautions to take. In addition to working with staff, we are also coordinating procedures with critical partners and data centers.

As per our pandemic policy, our corporate and satellite offices have been outfitted and stocked with all of the necessary supplies- from pandemic basics such as masks, gloves, sanitizers, cleaning supplies, disinfectant and gloves to additional stocks of regular supplies that may run short due to supply chain interruptions: IE office supplies, cables, hard drives, server equipment, and backups components for critical infrastructure.

If required, all Cloudstar employees are equipped, trained, and able to work from home via remote access technology, VoIP telephony, and collaboration tools.

Cloudstar will update this post as new information becomes available and as new developments unfold.

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See you at RESPRO 27

Join executives from the country’s leading real estate brokers, home builders, mortgage lenders, and title/settlement service companies for the premier conference on affiliated businesses and strategic alliances in the home buying and financing industry.

RESPRO27 will be April 23-24, 2020 at the Tempe Marriott at the Buttes. This conference will be full of the quality “Best Practices” Sessions, Regulatory Workshops, and Idea-Sharing Round-tables that RESPRO® conference attendees have come to expect. In addition, the networking opportunities with your current and potential partners will be invaluable!

Cloudstar will be exhibiting, and we look forward to seeing you there.

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Cloudstar to Sponsor NS3

Cloudstar is please to announce that we will be sponsoring / exhibiting at the 2020 National Settlements Services Summit. Stop by to visit the Cloudstar team – we look forward to seeing you!

What is NS3?

NS3 attracts more than 800 professionals from across the country. It’s an educational experience unlike any other with a roster of expert speakers and noted industry leaders who take the stage for three days of comprehensive educational presentations and dynamic panel discussions. Attendees return year after year to learn the latest strategies to advance their businesses and stay current on the most recent legislative, regulatory and compliance developments.

October Research, LLC is committed to educating those in all areas of the real estate transaction. NS3 provides the educational and relationship-building experiences necessary to ensure all attendees are At The Center of the discussion and are positioned for success.

Meet with leaders, peers and prospects all in one place
NS3 offers extensive face-to-face networking opportunities. We take pride in having the industry’s most highly-anticipated events of the year: the conversation-starting Opening Night Reception, the popular Networking Reception and the fun Networking Nightcap all of which are included in the price of registration—No extra charge! In addition, attendees are given the opportunity to interact with colleagues and potential partners throughout the event with access to meeting rooms reserved specifically for NS3 attendees to discuss business deals and partnerships.

 

NS3

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FDIC Issues Cyber Security Memo

The Federal Deposit Insurance Corporation today issued a statement the summary of which is:

Summary:

In response to the heightened cybersecurity risk facing the financial services industry and other critical business sectors, the FDIC and the Office of the Comptroller of the Currency issued an interagency statement on heightened cybersecurity risk. The statement focuses on risk management principles that can reduce the risk of a cyber-attack and minimize business disruptions.

Statement of Applicability to Institutions under $1 Billion in Total Assets: This Financial Institution Letter applies to all FDIC-supervised institutions, including community institutions.

Highlights:

  • The Department of Homeland Security has indicated there is heightened risk of cyber-attack against U.S. targets because of increased geopolitical tension.
  • The current environment provides an opportunity for banks to re-evaluate the adequacy of safeguards to protect against various types of cybersecurity risk.
  • The attached Heightened Cybersecurity Risk document highlights principles previously articulated by the FDIC and other banking regulators including: business resilience, authentication, system configuration, security tool, data protection, and employee training.
  • When banks apply cybersecurity risk management principles and risk mitigation techniques, they reduce the risk of a cyber attack’s success and minimize the negative impacts of a disruptive and destructive cyber attack.

 

Distribution:

  • FDIC-Supervised Institutions

 

Suggested Routing:

  • Chief Executive Officer
  • Chief Information Officer
  • Chief Information Security Officer

 

DOWNLOAD A COPY OF THE MEMO HERE

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Amanda Eubanks, MBA Joins Cloudstar Team

Jacksonville, FL 12/20/19  Cloudstar is pleased to announce that Amanda Eubanks has joined our back office team.  Amanda earned both her MBA, and a BS in Accounting, from Colorado Technical University while also being credentialed as an IRS Certified EA. Her extensive background includes experience as a Sr. Financial Claims Analyst / Auditor for Bell South Communications, Support Agent at AT&T, Manager & Financial Analyst at Control Point Solutions, and a Carrier Invoice Analyst at Fidelity National Financial.

Amanda will be in charge of running our billing office, in addition to managing our telecommunications auditing department.

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Heidi Griffie Joins Cloudstar as Sr. ResWare Administrator

Heidi brings to Cloudstar 10 years of experience in the Title and Escrow industry

Jacksonville, Florida, December 2, 2019 – Cloudstar is proud to announce and welcome Heidi Griffie as Sr. ResWare Administrator. Heidi will be responsible working in coordination with our Title Production Team to support and manage Cloudstar customers who utilize the ResWare software platform.

Heidi Griffie has 10 years of experience working in the title and escrow industry and 9 years of experience working in ResWare. Heidi started her career working for a national title company in a variety of roles including her most recent role as Branch Manager. In this role Heidi wore many hats in addition to the administration of ResWare whereas her responsibilities also included the training of all new hires on the ResWare system. Heidi is a proven expert in ResWare, specializing in the creation and modification of documents, workflows, and providing process analysis to maximize productivity. Heidi’s experience has and will continue to allow her to provide outstanding customer service for Cloudstar’s customers at every level.

“On behalf of Cloudstar I would like to personally welcome Heidi to the team. Cloudstar’s software consulting department is seeing tremendous growth right now and we cannot be more excited to grow with the addition of Heidi to the team as our Senior ResWare Administrator”
– said Christopher Cury, EVP Customer Experience, Cloudstar.

 

ABOUT CLOUDSTAR

Cloudstar is an emerging leader in financial services technology, with a focus on mortgage origination, title insurance, real estate, law, risk & compliance, consulting and outsourcing solutions. Through the breadth of our solutions portfolio, and our subsidiary companies MortgagePhish, & Teletonix Communications, Cloudstar delivers a wide variety of solutions to thousands of customers located throughout the United States and emerging global markets.

Our Core services include colocation, public & private cloud, virtualization, cyber security, IT resiliency, telecommunications, application integration, and industry specific business development and workflow consulting.

Cloudstar continually strives to make customer service our number one focus being mindful that our success depends on the success of our customers. We take information security very seriously, never losing sight of our obligations to protect and secure the confidential assets of our clients and their customers.

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Cloudstar Launches Second System

SecondSystem from Cloudstar allows your IT workloads to be replicated from virtual or physical environments to our advanced security cloud infrastructure. With over a decade of disaster recovery expertise, we can go far beyond simple backup to ensure all your key workloads are protected – and the disaster recovery process is tuned to your business priorities and compliance needs.

We know from experience that disaster recovery plans are different for each organization. Our solutions are built around that premise. Our experienced disaster recovery engineers will help guide you through the entire process from design to implementation. From first click, to failover, we are there every step of the way.

Always On, Always Available, IT Resiliency. Learn more at www.SecondSystem.io

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MortgagePhish, a Cloudstar company, to exhibit at Mortgage Bankers Association Annual Expo 2019

We hope you’ll join us this year at MBA’s Annual Convention & Expo 2019
October 27-30 | Austin Convention Center

MortgagePhish, a Cloudstar company, will be exhibiting, and we look forward to seeing our friends and customers.

Every year, MBA’s Annual Convention & Expo is the place to come together to leverage our collective strength and achieve the bests results for your business and our industry. This year, the country’s largest gathering of real estate finance professionals is headed to our nation’s capital and it’s going to be MONUMENTAL

Home to both the MBA and decision-makers influencing the industry’s future, Washington, DC is an ideal location to join us for unparalleled networking, learning and access. Featuring the biggest names and the brightest minds in the industry and beyond — as well as thousands of your colleagues — there is no other event like it all year. 

The agenda is packed with general sessions, breakouts, meetings and networking events for a variety of experience levels in residential mortgage lending. From practical breakout sessions that dig deep on operations and strategy to inspiring general sessions that provide vision and insight on policy and market trends, there is something for everyone. See the schedule for more details.  

Make a compelling pitch – download our sample business case letter to show your manager exactly why you need join your peers and colleagues in Washington, DC for what will be a MONUMENTAL convention experience.

Mortgage Bankers Association

 

 

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