Cloudstar is excited to be exhibiting at this year’s Colorado Land Title Association’s Annual Convention to be held September 6th – 8th, 2017 at Park Hyatt Beaver Creek Resort and Spa, Beaver Creek, Colorado. Additional information about the convention can be found HERE.
Cloudstar has officially launched the delivery of ResWare consulting services, including:
- End User Training
- Workflow Optimization
- Operational Consulting
- ResWare Administration
- And Much, Much, More
Click HERE for details about our ResWare consulting program and the many ways you will benefit from our industry strength.
FOR IMMEDIATE RELEASE
JACKSONVILLE FLORIDA- 7/24/17 Cloudstar is pleased to announce its recent hire of Stephanie Kane, who has joined our team as a Senior ResWare Administrator. Within this role, Stephanie Kane will be performing ResWare administration, workflow automation, and operational expansion consulting for new and existing Cloudstar customers.
Stephanie has over 20 years of experience working in the title and escrow industry and is highly experienced as a ResWare administrator. Stephanie Kane is a proven expert in creating and modifying ResWare workflows, maximizing productivity, and delivering customer service across operations in addition to other areas, including the administrative setup of the platform.
“As a technology company specializing in the land title industry, and as a cloud hosting provider of ResWare, we are very excited to have someone with Stephanie’s extensive knowledge working for us” said Gregory McDonald CEO & Founder of Cloudstar
In Stephanie’s spare time she enjoys the Colorado mountain activities, traveling, and spending time with her young adult children in Georgia.
To learn more about Cloudstar’s ResWare consulting program, click HERE
Supervisors, Managers, Owners and Stakeholders often times wants to know what a particular employee is doing on their computer all day. Traditionally, that hasn’t been to hard to ascertain because the technology for recording desktop users sessions has been around for quite some time now. In the hosted desktop environment, that’s another story.
Companies who host their desktops in the cloud, or perhaps just some applications still need insight and intelligence as to how their employees use those resources. Sometimes, to put it bluntly, the need to simply monitor what a potential bad egg is doing in the hosted environment. Cloudstar has just enabled Citrix session recording to solve this problem. At management’s request, Cloudstar can record a particular employee’s entire day, week, or month of work activity and store these video movie files in a convenient location accessible to only approved management personnel. This data is useful in quality assurance training, workflow training, and also for HR departments.
Ask your sales rep how to enable Citrix session recording should your operation have a need for this functionality.
In this article, posted by The Denver Channel we learn that home buyers James and Candace Butcher lost over $272,000 as a down payment on their new home located at 41467 Sunny Farm Circle in Parker.
“They say that during the negotiation, inspection and closing process, the defendants routinely sent sensitive financial information through non-secure email, violating their own and industry guidelines.” The home buyers filed suit against Wells Fargo Bank, Land Title Guarantee Co., Envoy Mortgage Ltd., Kentwood Real Estate Services LLC and realtor Karen Porras, alleging that none of them did enough to protect sensitive financial information.
This is more proof that everyone involved in a real estate transaction MUST utilize encrypted email to secure sensitive consumer information.
The original article can be viewed HERE.
Throughout of continual build out of the new Cloudstar website, Cloudstar added a new section entitled Voice / Video wherein clients can learn more about our unified voice, video, messaging, video conferencing and web meeting offerings from our acquisition Teletonix Communications.
Teletonix Communications, a Cloudstar company, delivers the “Smartphone To Your Office” and other integrated collaboration tools by integrating technologies many in the general public do not even know exist.
For more information, please visit www.Teletonix.com or click on the teletonix logo below.
We are pleased to announce the launch of our new website. After two months of hard work and dedication, we are excited to officially announce the launch is complete (but with a little more to come so check back frequently as we continue to import more blog articles and content).
Our goal with this new website is to provide our visitors with a simple way to learn about Cloudstar’s services and solutions. Users benefit from additional resources, downloads, and industry specific content. Cloudstar specializes in regulated industries such as:
- Title Insurance
- Law Firms
- Residential Real Estate
- Commercial Real Estate Companies
- Mortgage Lending
Save the Date! March 7-10 at the Hyatt Regency Chicago
For more information about the ABA techshow, visit www.TechShow.com
In 2017, data is everything. Customers are demanding more and more insight as to how their end users are interacting with our support department. How many tickets are being opened? What is the average resolution time? Which technician is working on which ticket? Often times, it is important to report on just how many times a particular individual is calling in over the weekend, or at one o’clock in the morning.
With our new customer portal, Business Owners, IT Managers and CIOs gain valuable insight into how their organization utilizes our support resources. In addition, more complex tasks can be tracked in real time such as migration projects, equipment shipping and infrastructure builds.
On the end user side, once an account is created, new work orders, projects and tickets can also be created by logging onto the customer portal, or the old fashioned way, by simply emailing support at: [email protected]
The new portal also powers our ticketing system as well. Existing customers will now notice a new, “more polished” look and feel to their tickets when interacting with their support team.
To begin using the new portal, simply locate the RESOURCES tab on the top the Cloudstar homepage, and then click CUSTOMER PORTAL. If you have any questions, or need an account, please call us at 800-340-5780. We are always happy to help.
On Wednesday night, June 7th, we will again be hosting a dinner with ResWare and Signature at the National Settlement Summit in San Antonio. This year, we’ve booked a private room at The Chart House atop The Tower of the Americas with a view overlooking downtown San Antonio. The location is less than 1/2 of a mile from the convention hotels. Dinner will begin at 7:00 PM CST.
We wanted to extend our thanks and appreciation to our existing client, and look forward to meeting new friends at the event. As always, we thank the folks at ResWare and Signature for their partnership for what always turns out to be a great event.