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BRIDGING THE GAP

Between Mortgage Operations & Technology

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LOAN ORIGINATION SOLUTIONS

Process, Workflow, Optimization & Compliance Services to Brokers, Wholesale & Retail Lenders

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FINTECH, API DEV & INTEGRATIONS

Custom API Development, Software, and Technology Solutions for Lenders

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REO & DEFAULT

Integration, Administration, Workflow & Systems Consulting for Default Operations

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TRAINING & EDUCATION

Policy & Procedure Development, Change Management, Learning Solutions

Fintech, Operational and Management Consulting

Cloudstar offers custom tailored solutions for Process Optimization, Business Intelligence, Systems Integration, Training and Compliance across the entire Mortgage Industry- including Loan Origination, Distressed Asset Management, Default Servicing and REO Properties.

Implementation

We translate business needs into technology solutions, streamlining implementation and deployment through effective communication and the application of our leadership, team-building, functional and advanced analytical skills. Cloudstar delivers success beginning by first laying the proper groundwork. And nowhere is this more important than within your loan origination software. Why not do it right the first time and build a solid foundation for success? Our experts will start your implementation off correctly.

Systems Administration

There is always a case when you wish you had an extra set of hands. Perhaps your full-time administrator is sick or on vacation, or maybe you’re a growing company that doesn’t presently employ a full-time system administrator. Outsourced services from Cloudstar provide you with a systems expert at your disposal when you need it most.

Policies & Procedures

Whether you need policies and procedures assessed, updated or developed, our team of experts will provide a comprehensive, compliant solution to adhere to your specific regulatory compliance standard.

Compliance & Advisory

Third-party due diligence consulting services for TRID, CFPB, State and Federal industry requirements.  Our engagements can be specific to one set of requirements or as extensive as you like.  Services include readiness assessments for SOC 1 / SOC 2, ISO 27001, Data Privacy, GLBA, CRA, FRCA, SRCA, BSA, AML, Reg B, Reg Z and Fair Lending.

Remote Services

Did you know that many of our services can be provided remotely? Call us to schedule a free 30 minute consultation to see how we can help.

Business Intelligence, Analytics & Reporting

Gain ultimate visibility into your mortgage operations at either a high level, or filtered down into the granular specifics. Look deeper into your workflows, examine and better manage your internal and external resources, and manage delivery times and expectations.

Cyber Security

Cloudstar offers a wide variety of Cyber Security products such as email encryption, AI-based cyber-defense, anti-phishing, penetration testing, perimeter defense, deep scanning, log analysis, and SIEM / SOC to help financial organizations of all types embrace regulatory requirements. Virtual CIO / CTO consulting services are available on demand.

Process Optimization

Harness the power of your software with custom workflow automation and optimization.  You will benefit from a proven five-step data driven cycle to improve, optimize, and stabilize your company’s business process and design.  Cloudstar identifies areas of opportunity to streamline and automate business processes through definition, measurement, analysis, improvement, and control.  By rethinking and redesigning existing core business processes, you will achive dramatic improvements in productivity, timelines and quality.

Training & Education

We identify and analyze the training and education needs specific to your industry and organization, then build a custom program to fit your exact needs. Cloudstar offers an array of organizational training methods including a customer online e-learning platform, one-on-one remote, onsite, and group training.

Change Management

Change Management is a complex process that requires careful planning and execution. The two greatest stumbling blocks to change are fear and habit. You will benefit from partnering with the resources at Cloudstar.

Fintech

Automate the loan origination process leveraging a combination of secure hardware, software, APIs and integrations to optimize back end processes and automate front-end user experiences.  Cloudstar works with wholesale lenders, retail lenders, brokers, and third-party venders to simplify and streamline the loan origination process.

Onsite Services

Being able to talk with the managers and end users in person provides valuable insight. Call us to learn more about our onsite packages.

API Development

Create RESTful APIs to integrate with multiple systems and information sources to enhance workflows and enable faster transactions. Cloudstar maintains development teams in both the U.S. and oversees and offers options to match your timeline and budget.

Security Awarness Training

Train your employees using real world, simulated phishing attacks custom tailored to your specific organization.  Through our subsidiary company, Mortgage Phish, your employees will receive actual phishing emails, and will be scored based on their actions.  Online e-learning is available to train your team on guarding against the latest threats.

Workflow consulting for mortgage origination and default operations.

 

Custom API’s, Integrations, and Training for all departments within your operation.

OUR DIRECTOR OF CONSULTING

Nancy Allen

Nancy Allen

As the Cloudstar’s Director of Consulting Services, Nancy is responsible for managing the department which includes consulting, business intelligence, reporting & analytics, and workflow services along with developing innovative new technologies such as blockchain integrations, APIs, and machine learning.

Throughout her 15+ year career, Nancy has worked across a wide range of industries from real estate title and settlement and mortgage default, to FinTech, Big Data, and blockchain technology. Nancy is a versatile leader and strategic thinker with the ability to quickly analyze organizational strengths and weaknesses and implement innovative solutions. Her core strength is her ability to analyze data, align technology with business, and empower organizations and thought leaders to differentiate themselves and drive measurable results.

Nancy is a strategic business consultant specializing in continuous process improvement, data analysis and management, product and project management, and implementation. She also serves as a subject matter expert in the mortgage industry as well as a client liaison. Prior to her consultancy role, she was the Senior Vice President of Operations at Oversite Data Services, LLC., where she was instrumental in developing a docket-based legal compliance and management solution recognized by HousingWire as one of the most innovative technologies in the U.S. housing economy. Before this, Nancy was the Director of Operations at Albertelli Law, a full-service real estate law firm, where she devised and implemented strategic planning that transformed the case management system, and significantly decreased labor costs, while effectuating monumental increases in quality, timelines, and production.

Nancy graduated Summa Cum Laude from Florida International University, obtaining her Bachelor’s degree in Finance, and is currently an MBA candidate, specializing in Business Data Analytics. She holds Six Sigma Champion and Lean Black Belt certifications and has a distinguished record for successfully analyzing critical business needs, identifying deficiencies and opportunities, and developing innovative and cost-effective solutions to accelerate growth and drive performance. Nancy is an incredible talent with the experience and ability to make an immediate impact on any operation.

AUDITED CONTROLS FOR DATA SECURITY, PRIVACY & COMPLIANCE

Regulatory Compliance, Certifications & Attestations

Cloudstar’s cyber security, employee, data center, and operational controls help our customers meet a wide variety of regulatory requirements.

All compliance examinations and attestations are conducted by A-LIGN one of the only companies in the world that is a licensed CPA firm, Qualified Security Assessor Company (QSAC), accredited ISO 27001 certification body, certified HITRUST Assessor firm, and accredited FedRAMP 3PAO.

SOC 2 Type 2

SOC attestation standards are issued by the American Institute of Certified Public Accountants (AICPA). The SSAE-18 SOC 2 report is intended to meet the needs of a broad range of users that need to understand internal control at a service organization as it relates to security, availability, processing integrity, confidentiality and privacy.

This report requires specific alignment with the relevant principles and provides valuable 3rd-party validation that the company is meeting all the criteria contained in the relevant principles.

Cloudstar’s SSAE-18 SOC 2 Type 2 and SOC 3 reports are inclusive of the SysTrust and WebTrust frameworks and may be provided to customers upon written request.

SOC 3

To help our customers with compliance and reporting, Cloudstar shares certain information about our operations, procedures, and controls as they pertain to both company operations, systems and data centers. The SOC 3 attestation standards are issued by the American Institute of Certified Public Accountants (AICPA). The SOC 3 is publicly available for download and review.