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RESWARE WORKFLOW AUTOMATION

Creation, Optimization, and Consulting.

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RESWARE IMPLEMENTATION

Launch Your New System Right: Evaluation, Implementation, Administration.

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RESWARE ADMINISTRATION

Your personal ResWare administrator: remote, or at your office.

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RESWARE ONSITE SERVICES

Let Us Come To You.

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RESWARE TRAINING

Discover what's possible. Do More. Go further.

ResWare Implementation

The key to success with anything is laying the proper groundwork. Nowhere is this more important than with your title production software. Why not do it right the first time and build a solid foundation for success?  Stephanie Kane, a former ResWare employee and system expert, will start your implementation off correctly.  Backed by the team at Cloudstar, you will receive the best possible ResWare consulting service.

ResWare Administration

Whether your firm has a full time ResWare administrator or not, there’s always a case when you wish you had an extra set of hands. Perhaps your full time administrator is sick or on vacation, or perhaps you’re a growing company that doesn’t presently employ a full time ResWare administrator. ResWare consulting services from Cloudstar provide you with a ResWare expert at your disposal when you need it most.

Remote Services

Did you know that many of our services can be provided remotely? Call us to schedule a free 30 minute consultation to see how we can help.

SQL Reporting

Gain ultimate visibility into your title operations at either a high level, or filtered down into the granular specifics. Look deeper into your workflows, examine and better manage your internal and external resources, and manage delivery times and expectations. Learn more HERE.

Workflow Design & Optimization

Running ResWare without properly optimized and implemented workflows is like driving a car with only three wheels: not very efficient. ResWare is a very powerful tool with potential just waiting to be unlocked. Starting with an initial evaluation, our solutions include the build out of up to 5 workflows for one reasonable price delivering value unmatched anywhere in the industry.

ResWare Training

Maybe you’re using ResWare for the first time as a new employee or a new office; or perhaps you’re a seasoned user. Training always make us better. Our trainer has been a title professional for over 20 years, has held producers licenses in over 30 states, and has been an employee of ResWare. If your company needs training, doesn’t it make sense to learn from the best?

Onsite Services

Being able to talk with the end users of ResWare in person provides valuable insight. Call us to learn more about our onsite packages.

Cloud Hosting

Cloudstar is the leading provider of ResWare cloud hosting services. Our customers range from small title startups to national underwriters. Access ResWare from any device, from any location at any time.  PC, Mac, Chromebook and Mac.

Training, Implementation, Workflow Optimization, and Ongoing Administration each come with their own set of challenges.  You will enjoy the peace of mind that only comes with having a true expert.

 

Whether you need a ResWare expert on call, or on site, Cloudstar has you covered.

MEET OUR EXPERTS

Heidi Griffie

Heidi Griffie, Sr. ResWare Administrator, has 11 years of experience working in the title and escrow industry and 9 years of experience working in ResWare. Heidi started her career working for a national title company in a variety of roles including her most recent role as Branch Manager. In this role Heidi wore many hats in addition to the administration of ResWare whereas her responsibilities also included the training of all new hires on the ResWare system. Heidi is a proven expert in ResWare, specializing in the creation and modification of documents, workflows, and providing process analysis to maximize productivity.

William (Billy) Keating

Sr. ResWare and Reporting Administrator: Billy Keating has been in the Title Industry for three (3) years as ResWare administrator for Nationwide Title companies. His expertise includes excellent customer service and troubleshooting, document creation, workflow automation, user training and SQL reporting. Automation and accuracy are what he strives for to make the User experience in ResWare a seamless process that will allow for more opportunity to use time where it is needed the most. Billy’s experience in report building empowers businesses with data, including real time data tracking to stay within SLA’s, view financials, and to keep settlements on track.

Jodi Bailey

Jodi Bailey is a Title Production Software Administrator with over 25 years of experience working in the title and escrow industry.  She is highly experienced as a production software administrator for two major underwriters and is a proven expert specializing in the creation and modification of documents, workflows, and providing process analysis to maximize productivity.  Jodi brings a strong reputation for providing outstanding customer service during implementation, training and ongoing support.

AUDITED CONTROLS FOR DATA SECURITY, PRIVACY & COMPLIANCE

Regulatory Compliance, Certifications & Attestations

Cloudstar’s cyber security, employee, data center, and operational controls help our customers meet a wide variety of regulatory requirements.

All compliance examinations and attestations are conducted by A-LIGN one of the only companies in the world that is a licensed CPA firm, Qualified Security Assessor Company (QSAC), accredited ISO 27001 certification body, certified HITRUST Assessor firm, and accredited FedRAMP 3PAO.

SOC 2 Type 2

SOC attestation standards are issued by the American Institute of Certified Public Accountants (AICPA). The SSAE-18 SOC 2 report is intended to meet the needs of a broad range of users that need to understand internal control at a service organization as it relates to security, availability, processing integrity, confidentiality and privacy.

This report requires specific alignment with the relevant principles and provides valuable 3rd-party validation that the company is meeting all the criteria contained in the relevant principles.

Cloudstar’s SSAE-18 SOC 2 Type 2 and SOC 3 reports are inclusive of the SysTrust and WebTrust frameworks and may be provided to customers upon written request.

SOC 3

To help our customers with compliance and reporting, Cloudstar shares certain information about our operations, procedures, and controls as they pertain to both company operations, systems and data centers. The SOC 3 attestation standards are issued by the American Institute of Certified Public Accountants (AICPA). The SOC 3 is publicly available for download and review.