Training, Implementation, Workflow Optimization, and Ongoing Administration each come with their own set of challenges. You will enjoy the peace of mind that only comes with having a true expert.
Whether you need a ResWare expert on call, or on site, Cloudstar has you covered.
MEET OUR EXPERTS
Heidi Griffie, Sr. ResWare Administrator, has 11 years of experience working in the title and escrow industry and 9 years of experience working in ResWare. Heidi started her career working for a national title company in a variety of roles including her most recent role as Branch Manager. In this role Heidi wore many hats in addition to the administration of ResWare whereas her responsibilities also included the training of all new hires on the ResWare system. Heidi is a proven expert in ResWare, specializing in the creation and modification of documents, workflows, and providing process analysis to maximize productivity.
William (Billy) Keating
Sr. ResWare and Reporting Administrator: Billy Keating has been in the Title Industry for three (3) years as ResWare administrator for Nationwide Title companies. His expertise includes excellent customer service and troubleshooting, document creation, workflow automation, user training and SQL reporting. Automation and accuracy are what he strives for to make the User experience in ResWare a seamless process that will allow for more opportunity to use time where it is needed the most. Billy’s experience in report building empowers businesses with data, including real time data tracking to stay within SLA’s, view financials, and to keep settlements on track.
Jodi Bailey is a Title Production Software Administrator with over 25 years of experience working in the title and escrow industry. She is highly experienced as a production software administrator for two major underwriters and is a proven expert specializing in the creation and modification of documents, workflows, and providing process analysis to maximize productivity. Jodi brings a strong reputation for providing outstanding customer service during implementation, training and ongoing support.
AUDITED CONTROLS FOR DATA SECURITY, PRIVACY & COMPLIANCE
Regulatory Compliance, Certifications & Attestations
Cloudstar’s cyber security, employee, data center, and operational controls help our customers meet a wide variety of regulatory requirements.
All compliance examinations and attestations are conducted by A-LIGN one of the only companies in the world that is a licensed CPA firm, Qualified Security Assessor Company (QSAC), accredited ISO 27001 certification body, certified HITRUST Assessor firm, and accredited FedRAMP 3PAO.
SOC 2 Type 2
SOC attestation standards are issued by the American Institute of Certified Public Accountants (AICPA). The SSAE-18 SOC 2 report is intended to meet the needs of a broad range of users that need to understand internal control at a service organization as it relates to security, availability, processing integrity, confidentiality and privacy.
This report requires specific alignment with the relevant principles and provides valuable 3rd-party validation that the company is meeting all the criteria contained in the relevant principles.
Cloudstar’s SSAE-18 SOC 2 Type 2 and SOC 3 reports are inclusive of the SysTrust and WebTrust frameworks and may be provided to customers upon written request.
To help our customers with compliance and reporting, Cloudstar shares certain information about our operations, procedures, and controls as they pertain to both company operations, systems and data centers. The SOC 3 attestation standards are issued by the American Institute of Certified Public Accountants (AICPA). The SOC 3 is publicly available for download and review.