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System Status

Current Status

All Data Centers, Clusters, and Core Systems Online

 

PLANNED MAINTENANCE

Maintenance window:
Start Date and Time: 2020-May-07 18:00 UTC
End Date and Time: 2020-May-07 22:00 UTC
(Please note – for customers in USA: CST = UTC – 6hours, CDT = UTC – 5hours)

Action and Reason: Rerouting due to network capacity expansion.

Location of work: Palo Alto/ CA, US

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Connectivity Issues – JAX3, Cluster 2

EMERGENCY MAINTENANCE is being performed on our JAX3, Cluster 2 environment. 

At approximately 11:47 PM EST, engineers received connectivity alerts from multiple systems.  A possible root cause was identified at 12:20 AM and a team of engineers are addressing the problem.

Sunday 3:52 PM ET: We expect systems to return online over the next several hours.  This page will be updated when any new information becomes available.

We thank you for your patience.

EMERGENCY MAINTENANCE COMPLETE

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Cogent Outage – NJ

TICKET CLOSED – STATUS RESOLVED

3/21/20 12:07 AM – Cogent has repaired the fiber connection, service has been restored. Cloudstar engineers verified connectivity.

*As a reminder, Cloudstar services are still available via backup connectivity.  https://NJ1.Cloudstarsystems.com

3/20/20 9:24 PM EST Cogent Communications has acknowledged that they are aware of the problem and have isolated it to a fiber cut outside the NYC metro are.  Fiber technicians have been dispatched to the scene to repair the broken connection.

https://ecogent.cogentco.com/network-status

Customers in the Secaucus,NJ area are experiencing an outage at this time. Cogent is currently investigating. The Support master is HD11067006

3/20/20 8:42 PM EST  a Cogent internet outage is affecting connectivity at the NJ data center. Alternate ISP routes are available.

https://downdetector.com/status/cogent/   Down Detector shows the outage as emerging.

Alternate / Backup Route Login URL is:  https://NJ1.Cloudstarsystems.com

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