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System Status

Current Status

All Data Centers, Clusters, and Core Systems Online



Maintenance window:
Start Date and Time: 2020-May-07 18:00 UTC
End Date and Time: 2020-May-07 22:00 UTC
(Please note – for customers in USA: CST = UTC – 6hours, CDT = UTC – 5hours)

Action and Reason: Rerouting due to network capacity expansion.

Location of work: Palo Alto/ CA, US

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Connectivity Issues – JAX3, Cluster 2

EMERGENCY MAINTENANCE is being performed on our JAX3, Cluster 2 environment. 

At approximately 11:47 PM EST, engineers received connectivity alerts from multiple systems.  A possible root cause was identified at 12:20 AM and a team of engineers are addressing the problem.

Sunday 3:52 PM ET: We expect systems to return online over the next several hours.  This page will be updated when any new information becomes available.

We thank you for your patience.


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Cogent Outage – NJ


3/21/20 12:07 AM – Cogent has repaired the fiber connection, service has been restored. Cloudstar engineers verified connectivity.

*As a reminder, Cloudstar services are still available via backup connectivity.

3/20/20 9:24 PM EST Cogent Communications has acknowledged that they are aware of the problem and have isolated it to a fiber cut outside the NYC metro are.  Fiber technicians have been dispatched to the scene to repair the broken connection.

Customers in the Secaucus,NJ area are experiencing an outage at this time. Cogent is currently investigating. The Support master is HD11067006

3/20/20 8:42 PM EST  a Cogent internet outage is affecting connectivity at the NJ data center. Alternate ISP routes are available.   Down Detector shows the outage as emerging.

Alternate / Backup Route Login URL is:

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